Patient Services

Announcements

• NEW Medical Marijuana ID cards issued on or after December 2, 2022, are coming due for their first renewal since the law change. DCR encourages all renewing ID cardholders to submit a renewal application well in advance of expiration to ensure prompt processing and reminds those renewing to ensure they have all necessary documentation prepared before submitting a renewal application.
  • All renewal applications must be submitted through the online registry portal at mo-public.mycomplia.com, and may be submitted up to 60 days before the ID card expires.
  • Expired ID cards may be renewed but will remain inactive until the renewal is fully processed and approved.
  • Patients are required to submit a new certification form within the renewal application, signed within the last 30 days by a Missouri-licensed Physician or Nurse Practitioner (APRN) who is in good standing with Missouri.
  • Certifying medical professionals (MD, DO, APRN)  will submit the completed form directly in the online registry portal utilizing their Physician Registration account. Patients will then select this form as part of their renewal application.
  • Renewing caregivers are required to submit a new patient authorization form; this electronic form can be found at Cannabis.mo.gov.
  • Non-emancipated patient renewals require a new Parent/Legal Guardian Consent form, and the associated caregiver must remain active.
  • Proof of residency is no longer an application requirement; renewals still require a government-issued photo ID and a clear, color photo of the applicant.

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• Common Renewal Rejection Reasons
  
• Currently, the Department is seeing rejection trends and would like to remind applicants of requirements that are often missed and that renewal applications will be rejected if the following requirements are not met:
• A new Physician Certification Form must be completed by a licensed physician (Medical Doctor or Doctor of Osteopathy) or a Nurse practitioner (NP), who is active and in good standing in the state of Missouri within 30 days of the renewal application submission.
• Renewal applications must include a current physician certification form.
• All documentation is required:
• A color digital photo of the applicant, taken within 3 months. This must not be a photo of the applicant’s driver’s license or passport.
• Government Issued Photo ID
• Electronic Physician Certification Form
• Cultivation details must include location, security and access to the cultivation space.
• If a cultivation space is being shared, the name and Patient ID card number (PAT#) of the additional patient who will be sharing the space must be listed. If the person the applicant intends to share with is applying for cultivation or for a caregiver license, applicants need to type “applying for cultivation.” In the PAT # space.

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• Application Processing Timelines, Notifications, Application Status
  The department has 30 days to process patient applications. Applications are processed in the order they are received.  If an application is incomplete, the department will return the application, notifying the applicant of all needed corrections, and the applicant will then have 10 days from the date of notification to make the necessary corrections and resubmit the application. If the applicant does not submit changes within 10 days, or the required changes are not included in the resubmission, the application will be denied.
  
  Applicants will receive email notifications when their application is submitted, rejected, approved, or denied. Note: Once an application is submitted, applicants will receive a confirmation email with an application reference code or application reference code. This means that the application has been fully submitted and is in queue for processing.  If an application is not fully submitted, the application will show as “open” status in the application portal, which means that it has not been submitted.