Grievances & Hotlines

COMING SOON

The Division of Senior and Disability Services provides Adult Protective Services (APS) to eligible adults who require assistance with abusive, neglectful, or exploitative situations. APS offers intervention, education, and prevention services along with supportive resources.

As an HCBS provider, you are a mandated reporter. Together with APS, you play an important role in helping seniors and adults with disabilities live lives free of abuse and neglect. For that reason, mandated reporters are required to report incidents to APS. There may be legal repercussions for failing to report suspected incidents of abuse, neglect, self-neglect, and exploitation.

ELIGIBLE ADULT

An eligible adult is a person 18-59 years old with a disability or 60 and over who is unable to protect their own interests or meet their essential needs.

WHAT APS INVESTIGATES

• Abuse: Abuse comes in physical, mental or sexual forms and can have physical or emotional signs.
• Neglect: When a primary caregiver fails to provide adequate assistance that the individual depends on, such as food, clothing, shelter or necessary medical care.
• Self-Neglect: An unintentional act where an individual fails to meet their essential physical, psychological, or social needs, which jeopardizes their health, safety, and well-being.
• Exploitation: When someone takes advantage of the individual for personal benefit by either financial or legal means.