Memorandum for Home and Community-Based Services Staff and Stakeholders

DATE: April 13, 2026

FROM: Veronica Jameson, Bureau Chief, Bureau of Policy and Quality Enhancements

SUBJECT: EVV Claims Validation – Begin Checking Remittance Advice

This is an important reminder that the Electronic Visit Verification (EVV) Claims Validation Hard Launch began April 1, 2026. All claims for services delivered on or after April 1, 2026, must have a corresponding EVV visit documented in the statewide EVV Aggregator System (EAS). Claims that do not have a matching EVV visit will be rejected and will not be reimbursed until corrected.

The first financial cycle since the hard launch has now been processed, with payment scheduled for April 24, 2026. Providers should begin reviewing their Remittance Advice (RA) immediately and should not wait until payments are issued. All claim validation errors must be corrected, and the claims resubmitted by the next financial cycle on April 24, 2026, to ensure they are included in the May 7, 2026, payment.

Most questions related to troubleshooting claims rejections can be answered using the Mastering EVV Compliance and Claims Validation Training Course. These lessons offer detailed, step-by-step guidance. Due to the high volume of inquiries, providers are strongly encouraged to consult this course first. The following lessons may be especially useful: 

• Visit Status
• Accrued Minutes 
• Interpreting, Notification, Error Codes, and Remittance Advice 
• Reports in EAS

Additional resources are also available on the MO HealthNet EVV provider page.

Two new Claims Validation (CV) reports were recently added.  These reports identify claims denied by the EAS due to data mismatches. There are now three version of this report now available and outlined in the “Reports in EAS” lesson. The new versions allow providers to run reports by either claim submission date or service date and expand the lookback period from one day to 31 days. Providers may use the Claims Validation (CV) reports to:

• Identify Errors: Check the Error Message to see exactly why a claim was denied
• Troubleshoot: Find and correct discrepancies between your claim and the EAS

If you are not able to resolve your issues utilizing the available resources and need additional assistance, contact the Department of Social Services, MO HealthNet Division, at Ask.EVV@dss.mo.gov. To help expedite a response, include:

• Provider Name and MO HealthNet Provider ID
• Specific issues (Generic, I need help inquiries will not be prioritized.)
• Participant DCN if support is needed for a specific claim rejection
• What you have done to resolve the issue and where questions remain