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Introducing a New Electronic Case Management System for Home and Community Based Services

To meet the demands of an ever-growing Home and Community Based Services (HCBS) population, The Division of Senior and Disability Services (DSDS) implemented, with the assistance of Visionary Integration Professionals (VIP), a Commercial Off-the-Shelf system based on Tyler Technologies’ entellitrak©® platform. This system, known as HCBS Fusion, launched on May 5, 2025.

Fusion supports the entire lifecycle of HCBS, from intake and eligibility to assessment, person-centered care planning, service authorization, and other ancillary case management activities.

To support HCBS Providers, their staff, and other stakeholders in using Fusion, reference materials have been posted to this site.

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