Fusion
Introducing a New Electronic Case Management System for Home and Community Based Services
To meet the demands of an ever-growing Home and Community Based Services (HCBS) population, The Division of Senior and Disability Services (DSDS) implemented, with the assistance of Visionary Integration Professionals (VIP), a Commercial Off-the-Shelf system based on Tyler Technologies’ entellitrak©® platform. This system, known as HCBS Fusion, launched on May 5, 2025.
Fusion supports the entire lifecycle of HCBS, from intake and eligibility to assessment, person-centered care planning, service authorization, and other ancillary case management activities.
To support HCBS Providers, their staff, and other stakeholders in using Fusion, reference materials have been posted to this site.
If you aren’t already, be sure to subscribe to DSDS E-News to remain up-to-date with HCBS Fusion.
Accessing Fusion
To log-in to HCBS Fusion, please click the link below.
To request a new HCBS Fusion account, to modify an existing HCBS Fusion account, or to deactivate an existing HCBS Fusion account, please click the link below and submit an HCBS Fusion Access Request Form.
To search for an HCBS Provider delivering services in your geographic area, please click the link below.
If you are having difficulty logging in or need assistance unlocking your HCBS Fusion account, please send your Name and UserID to HCBS.Systems@health.mo.gov.
Training
- 9/11/2025 – Fusion 5 – Adding APC for the first time
- 8/8/2025 - Fusion 5 - Provider Queue Update August 2025
- 7/31/2025 - Fusion 5 - Assessment Process
- 7/22/2025 - Fusion 5 - Help Feature
- 7/22/2025 - Fusion 5 - Adding Contacts and Managing Households
- 7/11/2025 - Fusion 5 - HCB Medicaid Care Plan Errors
- 7/10/2025 - Fusion 5 - Bulk Assigning for Provider Reassessors
- 3/27/2025 - Fusion: Provider Reassessment Training, Part 2
- 3/25/2025 - Fusion Provider Training Q&A
- 3/25/2025 - Fusion: Provider Reassessment Training, Part 1
- 3/20/2025 - Fusion: Reviewing & Accepting Care Plans
- 3/06/2025 - Fusion: Submitting Referrals & Requests
- 2/27/2025 - Fusion: Basic Navigation & Module Tours
- 2/13/2025 - Fusion: Features & Highlights
Memorandums
- INFO 05-25-06 [UPDATE] HCBS Fusion Prior Authorization and Billing Issue
- INFO 05-25-05 HCBS Fusion Prior Authorization and Billing Issue
- INFO 05-25-03 HCBS Fusion Updates
- INFO 05-25-02 HCBS Fusion: Help Line and General Requirements
- INFO 05-25-01 HCBS Fusion: CDS and ILW Authorization Changes
- INFO 04-25-05 HCBS Fusion: Provider User Accounts
- INFO 03-25-01 Provider Reassessor Assignment Information
- INFO 01-25-03 Provider Training: Electronic Case Management System
- INFO 12-24-04 Updated Information - New Electronic Case Management System Implementation
- INFO 12-24-02 Provider Reassessor Assignment Information
- INFO 12-24-01 Upcoming Electronic Case Management System Transition