Fusion
Introducing a New Electronic Case Management System for Home and Community Based Services
To meet the demands of an ever-growing Home and Community Based Services (HCBS) population, The Division of Senior and Disability Services (DSDS) is implementing, with the assistance of Visionary Integration Professionals (VIP), a Commercial Off-the-Shelf system based on Tyler Technologies’ entellitrak©® platform. This system is scheduled to launch on May 5, 2025.
Fusion will support the entire lifecycle of HCBS, from intake and eligibility to assessment, person-centered care planning, service authorization, and other ancillary case management activities.
The entellitrak©® platform, the basis for the Fusion, provides key advantages:
- Configurability
- Fusion is easy to configure and execute rapid development methods since it does not require custom code.
- Dynamic Workflow Support
- Fusion includes a powerful built-in workflow rules engine for creating static, dynamic, and complex workflows to include backward and concurrent workflows.
- Scalability
- With its web-based design, multi-tier architecture, and ability to support clustered environments, Fusion is highly scalable to accommodate large volumes of users and transactions and support additional workflows.
- Open Architecture
- Fusion is designed on open standards with all layers of the application fully exposed for simultaneous access and data exchange with other systems. This allows MO DHSS to leverage investments in other technologies within Fusion.
- Security
- With its multi-factor authentication, data encryption, and role-based access controls (RBAC), Fusion securely stores large quantities of sensitive data and documents.
Combined, these technological advantages permit DSDS to provide excellent customer service to Missourians seeking to participate in, or refer others to, HCBS programs. Fusion users can quickly access participant records, assess eligibility for programs, craft person-centered plans of care, and authorize services based on participant preferences. The dynamic workflow support, scalability, and open architecture allow Fusion to grow alongside a growing aging population and ensure DSDS staff can efficiently navigate complex processes in one, consolidated digital workspace.
To prepare HCBS Providers, their staff, and other interested stakeholders for the launch of Fusion, reference materials have been posted to this site. Please review the materials to ensure understanding of Fusion and to learn more about upcoming milestones, such as training and the launch of Fusion. Additional resources will be posted to this site periodically.
If you aren’t already, be sure to subscribe to DSDS E-News to remain up-to-date with the Fusion project.
Benefits and Features
Fusion includes many benefits and features, including but not limited to:
- Prospective HCBS Participants and HCBS Providers can submit new HCBS referrals and change requests via the Fusion Public Portal. Submitters can track the status of their submissions via the portal or the Participant’s record.
- More robust and comprehensive data available in Participant profiles.
- HCBS Providers will be able to review and accept or decline proposed care plans via Fusion.
- Fusion will automatically notify HCBS Providers via e-mail when care plans are updated.
- Fusion supports the lifecycle of HCBS by leveraging sophisticated workflows, each component of case management relating to each other.
- Fusion is accessible via modern browsers on a variety of hardware, including desktop PCs, laptops, and tablets.
Training
DSDS will deliver virtual training to HCBS Providers. Training is scheduled to occur in February and March. Training will be recorded and posted to this webpage for those who are unable to attend. Providers are expected to attend each training (or review recorded trainings) prior to accessing Fusion.
Training Dates
All Providers
The following training sessions are intended for all provider staff who need access to Fusion.
| Name | Date/Time | Registration Links |
|---|---|---|
| Fusion: Features & Highlights | February 13, 2025 - 2:00PM – 3:00PM CT | Register Here |
| Fusion: Basic Navigation & Module Tours | February 27, 2025 - 2:00PM – 3:00PM CT | Register Here |
| Fusion: Submitting Referrals & Requests | March 6, 2025 - 2:00PM – 3:00PM CT | Register Here |
| Fusion: Reviewing & Accepting Care Plans | March 20, 2025 - 2:00PM – 3:00PM CT | Register Here |
Provider Reassessors Only
The following training sessions are intended only for Provider Reassessors employed by Provider Reassessor Agencies.
| Name | Date/Time | Registration Links |
|---|---|---|
| Fusion: Provider Reassessments Part 1 | March 25, 2025 - 2:00PM – 3:30PM CT | Register Here |
| Fusion: Provider Reassessments Part 2 | March 27, 2025 - 2:00PM – 3:30PM CT | Register Here |