Public Complaints
If you have a complaint pertaining to care provided in a long term care facility, call the Adult Abuse & Neglect Hotline at (800) 392-0210 or for more information view the Abuse, Neglect, and Exploitation page.
Online Reporting
NEW: Online Reporting is now available for all concerned individuals and should only be used to report non-emergencies.
If you are a mandated reporter, DHSS encourages you to make your adult abuse and neglect reports online 24/7 to help keep our hotline open to the public. Thank you for your partnership!
Online ReportingUse Google Chrome or Microsoft Edge
The Board of Nursing Home Administrators (BNHA) only accepts written complaints pertaining to licensed administrators, not facilities. Written complaints regarding an administrator must be sent to the following: Board of Nursing Home Administrators, PO Box 570, Jefferson City, MO 65102 or email at bnha@health.mo.gov.
BNHA receives and processes each written complaint made against a Missouri licensed administrator. Both the complaint and any information obtained as a result of the complaint investigation shall be considered a closed record of the board and shall not be available for inspection by the public.
The complainant may be notified of the final disposition of the complaint, excluding judicial appeals, and may be provided with a copy of the decisions (if any) of the Administrative Hearing Commission and BNHA.