If you have a complaint pertaining to care provided in a long term care facility, call the Adult Abuse & Neglect Hotline at (800) 392-0210.


Online Reporting

NEW: Online Reporting is now available for all concerned individuals and should only be used to report non-emergencies.

If you are a mandated reporter, DHSS encourages you to make your adult abuse and neglect reports online 24/7 to help keep our hotline open to the public. Thank you for your partnership!

Online Reporting

Use Google Chrome or Microsoft Edge

The Board of Nursing Home Administrators only accepts written complaints pertaining licensed administrators, not facilities.

Written complaints should be sent to the following: Board of Nursing Home Administrators, PO Box 570, Jefferson City, MO 65102 or email at bnha@health.mo.gov.

The Board of Nursing Home Administrators receives and processes each complaint made against any licensed administrator, which complaint alleges certain acts or practices which may constitute one or more violations of the provisions of Chapter 344, RSMo.

Each complaint will be acknowledged in writing. The complainant may be notified of the final disposition of the complaint, excluding judicial appeals, and may be provided with a copy of the decisions (if any) of the Administrative Hearing Commission and the board.

Both the complaint and any information obtained as a result of the complaint investigation shall be considered a closed record of the board and shall not be available for inspection by the public.

Nursing Home Administrator
Complaint Form