ShowMe WorldCare End User Manual
Reassigning a Case to Another Jurisdiction
In ShowMe WorldCare, assigning a case to another jurisdiction is very easy. Simply open the Condition Record that needs to be reassigned. Click on the Administrative tab. Click on the drop-down menu under Jurisdiction to select the correct agency to receive the case. If the original agency had started working on the case and had updated the Process Status, reset the Process Status to Entered before clicking Submit. This will help the other agency recognize this as a new case. If the Process Status is left as Under Investigation or Closed by Agency, the new agency may not identify it as a new case to be worked.
ALWAYS reassign a case on the Administrative tab. Do not change the County of Residence on the Person tab to reassign the case.