Helping People, Change Lives. Become and advocate for those living in long term care facilities. The Long-Term Care Ombudsman Program will train you to advocate for these residents, ensuring their rights are protected.

Consider becoming an Ombudsman Volunteer

volunteer brochure

Learn more about the role of a
Volunteer Ombudsman

Hear from Care Connection Ombudsman Volunteer, Robert Forbush, about his volunteer experience

Meet some of Missouri’s outstanding volunteers by visiting our

Volunteer Wall of Fame

Ombudsman Volunteer Job Description

Qualifications

  • Must be over the age of 18
  • Must complete a Family Care Safety Registry and Highway Patrol background check
  • Must complete required Long-Term Care Ombudsman Program Training
  • Must have dependable transportation
  • Has not been employed in a LTC facility within the last 12 months or have a member of immediate family working in a facility
  • Must not have a family member in the assigned facility
  • Complete 16 hours of Level I training and 8 hours of mentorship (shadowing)
  • Complete 4 hours of Level II training
  • Be certified and designated as a representative of the program

Responsibilities

  • Visit residents in assigned long term care facility or facilities on a regular basis (2-4 hours per week suggested or according to an agreed upon schedule with Regional Coordinator)
  • Visit with residents, identifying complaints and concerns
  • Educate residents about their rights, community services available to them, laws, regulations and standards governing LTC facilities
  • Monitor facilities for the implementation of residents’ rights
  • Encourage self -advocacy and interaction between residents, staff and community including resident councils and family support groups
  • When a complaint is received by or on behalf of a resident:
  • Determine the facts of the complaint
  • Determine if the complaint was/was not verified
  • Work with the resident and provider to resolve the problem(s)
  • Communicate with the nursing home administrator or other designated staff person during each visit
  • Acceptance and adherence to the Volunteer Ombudsman Code of Ethics and Standards
  • Work cooperatively with residents, the Regional Ombudsman and LTC providers
  • Attend Ombudsman Program training sessions
  • Attend state-wide Ombudsman Volunteer conferences as able
  • Submit monthly activity reports

Skills

  • Ability to maintain a high level of accuracy in preparing and entering information
  • Excellent verbal and written communication skills, by phone, computer and in person with contractors, other organizations and clients
  • Excellent listening skills
  • Excellent interpersonal skills
  • Effective organizational skills
  • Decision making skills
  • Ability to work independently within the framework of the Agency’s established policy.
  • Mediation and problem solving skills
  • Time management skills
  • Possess the ability to work independently