The Ombudsman Program advocates in Veterans Homes across Missouri. Just like the program does in traditional long-term care settings, its mission is to protect and improve the quality of care and quality of life for residents of VA homes through individual and systemic advocacy for and on behalf of veterans. The program is a resident centered advocacy program. The veteran is the program’s client, regardless of the source of the complaint or request for service. The Ombudsman will make every reasonable effort to assist, empower, represent, and advocate on behalf of the veteran.

A message from State Ombudsman, Jenny Hollandsworth:

“The Missouri Long-Term Care Ombudsman Program is very honored to have the opportunity to advocate for Veterans. We ask for your patience as we work to recruit and train more volunteers to best serve the Veterans Homes. Volunteer Ombudsmen perform invaluable work assisting Veterans and their families to resolve complaints or provide information and other assistance.”

Be a Veteran's Advocate brochure

Be a Veteran's Advocate brochure

Missouri’s Veteran and Senior Advocate, Lt. Governor Mike Kehoe’s message about the Ombudsman Program

If you know of a veteran who needs an advocate in one of the homes listed below, click on the home to connect with its Regional Ombudsman Coordinator.

Lt. Governor Mike Kehoe talks with a Veteran about the Ombudsman Program

Advocate for a Veteran button