This section describes how an individual approved to use the FCSR online system will navigate in FCSR-BSEES. Approved users will use the ID and password already provided for the FCSR online system. If you do not have a personal user ID and password but would like to request one, find out how by visiting our website or calling toll-free (866) 422-6872.
Introduction
Missouri's Family Care Safety Registry (FCSR) was established by law to promote family and community safety. The registry helps to protect children, seniors, and the disabled by providing background information. Families and eligible employers can contact the registry to request background information on registered child care, elder care and personal care workers or to request licensure status information on licensed child care and elder care providers. This service is intended to provide information to help families and employers make informed decisions when hiring employees to work with children, the elderly, and the disabled.
The FCSR automates this service through an Internet-based application called the Background Screening and Employee Eligibility System (BSEES). Applicants and employees will use BSEES to register for the FCSR without worrying about logging in. Staff employed by eligible organizations can request individual access to log into BSEES to access additional features. With a BSEES log-in you can check to see if individuals are already registered, request background screenings, manage notifications made electronically through the new print queue feature, and ensure your information on file with the FCSR is up to date.
These instructions will demonstrate:
- The main page and its active parts and how to log in
- How to check if an applicant or employee has already registered with the FCSR
- How to check if a registrant has been approved for a Good Cause Waiver
- How to request a background screening and the possible responses the system will generate
- How to manage the Print Queue of electronically delivered notifications
- How to check the information about your organization on file with the FCSR
Instructions for how an individual can use BSEES to register with the FCSR are not included.
Main Page and Log In
The web address for FCSR-BSEES is: https://healthapps.dhss.mo.gov/bsees/main.aspx.
Page Features
When you go to that web address, you will see the main page.
Like many web pages, there are links at the top and bottom of the page that will direct you to other sources of information.
The date and a For Your Information section will be on the left side of every page. At times the For Your Information section may contain special instructions or explanations.
A row of navigation buttons can be found near the top of the page.
Before you log in, please read the information in the body of the page.
Welcome to the Family Care Safety Registry Background Screening and Employment Eligibility System.
Individuals may use this system to register with the Family Care Safety Registry, or to check whether or not a person is registered. Eligible employers may use this system via secure user accounts to request background screenings on current or potential employees.
You are about to gain access to a Missouri Department of Health and Senior Services application. By proceeding, you are agreeing to keep confidential all information made available to you through this application. Any unauthorized access, use and/or disclosure of information may result in loss of access privileges, an action for civil damages, and/or an action for criminal charges.
Logging In
Click the link in the upper right corner to log in. A dialog box will appear noting log in functionality is for authorized users. If you have a personal user ID and password for the FCSR web-based system, click the Yes button.
Enter your personal FCSR user ID and password in the login screen.
If you have approval to access FCSR-BSEES for more than one business or site, choose the appropriate Agency from the drop-down list before clicking the Continue button on the next screen.
Click the Continue button to proceed.
After logging in, you’ll notice:
- The Log In link has now become a Log Out link.
- Your identifying information can be viewed below the Log Out link.
- There is a new button on the top row navigation for Background Screening.
- The body of the page has changed. In addition to informative text, there are tabs to access functions for requesting background screenings, accessing your print queue of electronic notifications, and updating your information as a provider organization.
The body of the page will be the dynamic working section and will change based on the top row navigation button or tab selected. Let’s look at what you can do using the Top Row Navigation.
Top Row Navigation
The top row buttons will be stable ways to move through BSEES and will always be shown, no matter where you have navigated. Once you have logged in, the choices for top row navigation are FCSR-BSEES Home, Registration, Good Cause Waiver, and Background Screening.
FCSR-BSEES Home
FCSR-BSEES Home will take you to the main page. If you are not sure where you are at, or want to clear partially entered information, “go home.”
Registration
While you are logged in with your user ID, the only registration function available is Is A Person Registered to check an individual’s registration status.
When you hover over the Registration button, a submenu will appear. The choices on the submenu are:
- Register
- How to Register
- Registration Forms
The last two choices – How to Register and Registration Forms – will take you to other web pages for more information on the topic. Click Register from the submenu to access the Is A Person Registered function.
A Note about Registration:
Online registration is designed to be used by individuals without a user ID and password.
Is A Person Registered?
After clicking Registration-Register from the Top Row Navigation, you will be directed to a Welcome screen. Click the tab to the right for Is A Person Registered to check if an individual’s Social Security Number is on file with the FCSR. An individual must be registered before you can request a background screening.
Enter the Social Security Number (SSN) twice in each row. The entry fields for each part of a Social Security Number will be masked as you navigate to the next field. The “sleepy eye” icon can be clicked to reveal one masked row at a time. When finished entering the Social Security Number, click the checkbox in the CAPTCHA code field to confirm you are not a robot. To further confirm you are not a robot, you may be presented with a selection of images to click that match a given criterion. After successfully completing the CAPTCHA challenge, a Search button will be presented. Click the search button.
After clicking the Search button, you will see one of two messages in the body of the page indicating whether the Social Security number was found or was not found. A “was found” message means a registration was submitted for this person. A “was not found" message means the person has not registered.
To leave this page, “go home” by clicking the FCSR-BSEES Home navigation button.
Good Cause Waiver
An approved Good Cause Waiver lifts the hiring restriction for an individual working in long term care or in-home services. The Good Cause Waiver functions are available regardless of your log-in status. However, when logged out, you will be presented with CAPTCHA code boxes. When logged in, the CAPTCHA code boxes do not appear.
As with the Registration menu in top row navigation, when you hover over the Good Cause Waiver menu, a submenu will appear. The choices on the submenu are:
- Waiver Status
- How to Apply
- Waiver Process
- Waiver Forms
The last three submenu items – How to Apply, Waiver Process, and Waiver Forms – will take you to other web pages for more information on each topic. Clicking Waiver Status from the submenu will begin the process to check whether a Good Cause Waiver has been submitted for a registrant.
When you click Waiver Status you will notice the light blue bar at the top of the screen reads Waiver Status. Enter the SSN of the registrant (twice) and click the checkbox next to I’m not a robot in the CAPTCH field. To further prove you are not a robot, you may be presented with a selection of images to select based on a given criterion. After completing the CAPTCHA challenge a Search button will appear on the screen. Click the Search button.
After clicking the Search button, you will see one of two results messages in the body of the page indicating either the Social Security Number submitted or did not apply for a Good Cause Waiver. If a Good Cause Waiver application was submitted, you will see three buttons on the screen: More Info, Waiver Process, and Search. If a Good Cause Waiver application was not submitted, you will only see buttons for Waiver Process and Search.
If available, click the More Info button to access an online form to inquire whether a Good Cause Waiver application has been approved.
Clicking the Waiver Process button will navigate you to a web page that will describe the process.
Clicking the Search button will allow you to conduct a new search to check if a Good Cause Waiver has been submitted for someone else.
After clicking the More Info button, you will be navigated to a Waiver Information Request screen. Complete all required fields. Required fields are noted with an asterisk (*). Click the checkbox next to I’m not a robot in the CAPTCHA field. To further prove you are not a robot, you may be presented with a series of images to select matching a given criterion. After you have passed the CAPTCHA challenge, a Submit button will be presented. Click the Submit button.
After submitting the online form, you should see a dialog box indicating an email has been successfully sent and you should receive a response in 3 to 5 business days..
Background Screening
As with the Registration and Good Cause Waiver buttons in top row navigation, when you hover over the Background Screening button, a submenu will appear. The choices on the submenu are:
- Initiate Screening
- How to Request Screening
- Screening Process
- Screening Forms
The last three submenu items – How to Request Screening, Screening Process, and Screening Forms – will take you to other web pages for more information on each topic. Clicking Initiate Screening from the submenu will begin the process to request a background screening for an applicant or employee. This process is identical to the process for Background Screening through Tab Navigation.
Tab Navigation
Tabs open different pages for different tasks in BSEES. As an FCSR Internet user, you have access through tab navigation activities related to Application Main, Background Screening, Print Queue, and Provider.
Application Main
Application Main is your BSEES home page. You can “go home,” by clicking either the Application Main tab or by clicking the FCSR-BSEES Home button on the top row navigation. Navigating home will clear out partially entered information on another page.
Occasionally the FCSR will post an announcement to the Application Main page. The announcement box will only appear if there is a current announcement. A scrollbar will appear if multiple announcements are posted.
Background Screening
Click on the tab for Background Screening, and you’ll notice:
- The light blue bar shows the page name is Background Screening.
- The tab has turned red to indicate it is the active tab.
- There’s a section at the bottom of the page for Messages. Messages are a new feature you’ll see on other pages.
A Note about Messages: Informational messages are in black font. Error messages are in red font.
The first page you’ll see is the Responsibility Statement. Click the Agree button after reading the statement certifying your screening request will be made for the purposes of employing a caregiver.
After you agree to the responsibility statement, you’ll notice the page now has:
- A link to access Is A Person Registered
- A Social Security Number entry field (required)
- A Date of Birth entry field
- A Last Name field (required)
- A First Name field (required)
Enter at a minimum the SSN, Last Name, and First Name of the individual to be screened in the respective fields. Click the Run Inquiry button to request the screening.
Screening Responses
After entering the applicant/employee information on the Background Screening page and clicking the Run Inquiry button, you can expect one of three responses:
- A dialog box noting a notification was submitted to your Print Queue.
- A dialog box stating your request was submitted to FCSR for review because information needs to be examined further.
- A dialog box stating your organization has already submitted a screening request on the same individual within a designated time period, and the duplicate entry was not submitted to FCSR for review.
- A dialog box stating FCSR is unable to process the screening because the information as entered was not found.
Notification Submitted
If it can be immediately determined that this individual is registered and has no matching findings with any of the data sources checked by the FCSR, you will receive a notification submitted dialog box.
After clicking the OK button in the Notification Submitted dialog box, you will be navigated back to the Responsibility Statement of the Background Screening page.
Submitted for FCSR Review
If the individual’s registration information was found in our database but it cannot be immediately determined if there is a finding in his or her background screening, you may receive a message that your request was submitted for FCSR review, meaning our team will examine the request.
Click the New Search button to return to the Responsibility Statement to start a new online background screening request.
Notifications that can be submitted to your Print Queue will be submitted to your Print Queue electronically, after FCSR staff complete their review of the screening information.
Already Requested
If anyone from your organization has previously entered an online background screening request on the same individual within the last 21 days and that screening was submitted for FCSR review, you will receive a notification that the duplicate request was not submitted to the FCSR. This message will only appear after receipt of the “Submitted for FCSR Review” message on an earlier background screening request for the same individual.
Click the OK button to return to the Responsibility Statement to start a new online background screening request.
Unable to Process (Information Not Found)
If the individual is not registered with the FCSR, recently submitted a registration that has not been reviewed and completed, or if the information entered for SSN, Date of Birth, Last Name, or First Name does not match our records, you may receive the Unable to Process (Information Not Found) dialog box.
The Unable to Process (Information Not Found) message may contain a tailored message in some situations. Tailored information will be in bold/red font, and can be found in instances where the person to be screened:
- Has submitted a registration online, but the registration has not yet been reviewed by FCSR staff for correctness.
- Has submitted a registration reviewed by FCSR staff, but verification of personal information is needed.
- Has submitted a registration reviewed by FCSR staff, but the registration could not be completed immediately. This can happen when Information Technology staff must be consulted or when the registration was found to be a duplicate.
- Has a partially completed registration, possibly interrupted by power failure or other causes. In some cases, this message can be presented when verification of identifying information was requested but never received.
- Has a completed registration but FCSR staff have learned an update is needed in any part of the registration profile, such as the name, date of birth, valid Social Security Number, address, or email address. This message may also be displayed if FCSR staff need to verify the correct reporting of a match to one of the databases checked during an FCSR screening.
A generic Unable to Process (Information Not Found) message may be received for other reasons, such as when information entered does not exactly match the registration profile or no registration has been submitted for the person to be screened.
In all instances when the Unable to Process (Information Not Found) message is presented, the screening request must be resubmitted after any issues have been resolved.
Print Queue
The Print Queue contains your organization’s electronically delivered notifications of background screening results. You can expect to receive the following notifications electronically:
- Notifications of no findings in an individual’s screening
- Notifications of findings in an individual’s screening without specific information after FCSR staff have reviewed the screening information
- Notifications of findings in an individual’s screening with specific information after FCSR staff have reviewed the screening information for the following sources only:
- Criminal History
- Sex Offender
- Child Abuse and Neglect
- Good Cause Waiver confirmations, if applicable, that you have requested
Notifications of findings in an individual’s screening with specific information for the Department of Health and Senior Services Employee Disqualification List (EDL), Department of Mental Health’s Employee Disqualification Registry (EDR), Child Care licensure records, or Foster Parent licensure records must be completed manually and mailed or emailed. These notifications will not be found in your Print Queue.
When you click on the Print Queue tab you will notice:
- The light blue bar shows the page name is Print Queue.
- The tab has turned red to indicate it is the active tab.
- There are two choices. Pending Notification(s) is pre-selected.
Pending Notification(s)
With Pending Notification(s) selected, click the Search button to see ALL notifications for your organization with a Pending status – meaning they have not been marked as Printed.
Scroll to the right to see additional information about your notifications. Note that the Print Status is Pending (not printed).
Click the View link in the Action column only if you do not want to change the Print Status. The View link is most often used to view notifications already printed that were found through Queue Notification(s).
Printing Selected Notifications
After generating print queue search results, click the checkbox(es) to the left of the notification(s) to be printed. All checkboxes selected at any time will print a “batch” containing those letters.
Clicking one checkbox next to a notification will allow you to print a “batch” with a single letter. Click the Print Selected(1) button to create the batch for printing.
Save time by clicking the top left checkbox (in the heading) to select all available letters for printing. Click the Print All(#) button to create a batch of all letters for printing.
After clicking the Print Selected or Print All button, your batch will be generated as an Adobe Acrobat document.
The notifications have now been marked as Printed. Click the Print button (or press CTRL+P) to complete the printing process. Click the x in the uppermost right corner of the tab containing the notifications to close the batch after a successful printing.
Clicking again on the Search button after printing your batch should confirm there are no more Pending (not printed) letters.
Maximum Printing Limit
The maximum batch ranges from 100 to 200 notifications. If specific information letters—with multiple pages per notification—make up a batch, please do not exceed more than 100 letters in a batch. The Print All button will not count more than 200 notifications. Print your organization’s notifications on a regular basis to ensure batch sizes stay within a printable range.
Queue Notification(s)
While the Pending Notification(s) selection presents you with all electronically delivered notifications that have not been printed, Queue Notification(s) allows you to search for a particular electronically delivered notification, or types of electronically delivered notifications, even if already printed.
Click the checkbox next to Queue Notification(s) and you will see an array of criteria by which to search.
Date Criteria contains two required fields. Select Date Type provides a drop-down box to choose the Date Created, the Date Printed, or Both to find a notification that was either created or printed within the Date Range.
The Date Range is limited to a 7-day time period. You may use any 7-day time period, not just the most recent 7 days. (For example, if today is July 2, 2026, you can search for notifications in a 7-day window of April 9 – 14, 2026.) You can enter a date range fewer than 7 days—even enter the same date in the From and To fields to search within a one-day timeframe.
As an example, if you select Date Type as “Both” and a Date Range of 01/02/2012 to 01/09/2012 and click the Search button now, you will receive a list of all electronically delivered notifications for your organization either created or printed during that range of time, if any are available fitting that criterion.
You may further refine your search by selecting another filter or combination of filters, including Notification Type or Group Notification Type, Print Status, and/or Registrant Specific. The choice of any or all of the remaining filters is optional but may help you narrow down a search for past notifications delivered electronically.
Search for Notifications by Type
After you have chosen to Queue Notification(s), selected the Date Type and the Date Range, you may decide to add an optional filter to search for all notifications of a particular type. There are different choices under “Notification Type” than there are under “Group Notification Type.” Please select only one of these choices at a time. Selecting both a Notification Type and a Group Notification Type may produce no search results.
Under Notification Type the drop-down list contains selections for:
- BKG SCREENING RESULTS INQUIRER (Notifications of database match or no matches)
- CAN INQUIRER (Specific information for Child Abuse/Neglect findings)
- CRHX INQUIRER (Specific information for Criminal History findings)
- EDL INQUIRER (Specific information for Employee Disqualification List findings)
- EDL notifications are not fully automated. This search will only provide a cover letter and blank form for each notification. Refer to the emailed or mailed copy for specific information on the finding.
- EDR INQUIRER (Specific information for Employee Disqualification Registry findings)
- EDR notifications are not fully automated. This search will only provide a cover letter and blank form for each notification. Refer to the emailed or mailed copy for specific information on the finding.
- FP INQUIRER (Specific information for Foster Parent licensure findings)
- FP notifications are not fully automated. This search will only provide a cover letter and blank form for each notification. Refer to the emailed or mailed copy for specific information on the finding.
- GCW CONFIRMATION INQUIRER [Not pictured] (Confirmation provided, when requested, that an individual’s Good Cause Waiver is in good standing, if applicable) Refer to the Good Cause Waiver webpage for information on requesting this notification.
- SCCR INQUIRER (Specific information for Child Care licensure findings)
- SCCR notifications are not fully automated. This search will only provide a cover letter and blank form for each notification. Refer to the emailed or mailed copy for specific information on the finding.
- SOR INQUIRER (Specific information for Sex Offender Registry findings)
If you choose to filter Queue Notifications by Group Notification Type, your choices are:
- NO DETAILS INQUIRER (Background screening result notifications that do not have specific information)
- DETAILS INQUIRER (All specific information background screening result notifications—a combination of any CAN, CRHX, EDL, EDR, FP, SCCR, and SOR specific information notification sent to your organization electronically.)
- As a reminder, EDL, EDR, FP, and SCCR notifications are not fully automated. This search will only provide a cover letter and blank form for each of those types of notifications. Refer to the respective emailed or mailed copy for specific information on any findings.
After selecting from one of the notification types, you may also choose another filter to narrow down your search, if desired.
Search for Notifications by Print Status
You may select the optional filter for Print Status by itself or in combination with a notification type search or a search for a notification regarding a particular registrant. The choices for print status are Pending and Printed. Use one of these selections if you want to limit your search results to include either notifications not yet marked as printed (Pending) or notifications that had previously been printed.
Search for Notifications for a Particular Registrant
You may select the optional filter for a Registrant Specific search by itself or with a notification type search or a print status search. Click the checkbox next to Registrant Specific, and entry fields for a Social Security Number will appear. Entering an SSN here will limit your search to only the notifications produced for a particular employee or applicant (i.e., registrant).
Provider
The Provider tab is where you’ll check information about your organization on file with the FCSR. Some of the information was provided by a member of your organization. Some information may have been assigned by the FCSR, such as an identifying number. You will have access to make changes to some types of information. For other changes you will contact the FCSR.
Click on the Provider tab and you’ll notice:
- The light blue bar shows the page name is Provider.
- The tab has turned red to indicate it is the active tab.
- Below the FCSR contact information is your organization’s information.
This example contains both actual and improvised data.
A Note about Internet User(s):
Scroll to the right to review the Internet User List for the names of staff members with your organization who have access to request background screenings and print letters. Contact the FCSR if users listed are no longer employed.
If you hold your cursor over your organization’s name in the Provider Name(s) field, it becomes a link you can click on. Click on the link for your organization’s name. An overlay screen will appear. On this screen you’ll notice:
- The navy-blue bar at the top shows the page name is Provider Information.
- A scroll bar to the right allows you to move down the overlay page.
- Headings on the left correspond to information to the right.
- If you move your cursor over the headings on the left, some of them will become links you can click on. The headings that become clickable links contain information you can update.
This example contains both actual and improvised data.
Only long-term care providers will see a section on this page for Employee(s).
The left-column heading for Main Contact Information allows you to view and update information on your organization. The information heading for Employee(s), if available, allows you to view and update hiring status information about job applicants or employees you have screened through the FCSR. The entry of employee hiring status information is not required.
A Note about Email Addresses:
If you enter an email address here, the FCSR may use it to deliver correspondence to your business via encrypted email.
Updating Information about Your Organization
From the Provider Information overlay page, click on the left-column information heading for Main Contact Information. You will be navigated to a new page for data entry. On this page you’ll notice:
- You entered the page focused on the information corresponding to the heading link you clicked—Main Contact Information.
- You can scroll and see other areas of the page, but fields you cannot edit are in gray text.
- Fields you can edit show in black text once an entry is made.
- The light blue bar at the top shows the name of the page is Provider Maintenance.
- There are no tabs showing below the page name for this secondary page that is part of the Provider tab. (You’ll use buttons at the bottom of the screen.)
This example contains both actual and improvised data.
If corrections are needed for any information in gray text, contact the FCSR for changes. This includes:
- Organization (Provider) Name
- Provider Type(s) (including which type is considered primary)
- Provider Identifiers (if any)
- Business address
You can update fields in black text, including:
- Main Contact Person Name and Title
- Telephone
- Fax
- Email (Optional)
Click the Update Provider button to save changes. Clicking the Return button will navigate you back to the Provider Information Overlay without saving any changes.
After leaving the Provider Maintenance page by either clicking the Update Provider button to save any changes or clicking the Return button without making or saving changes, you are navigated back to the Provider Information Overlay.
This example contains both actual and improvised data.
Click the Return button on the Provider Information Overlay if you are ready to leave this screen.