Volunteer Gail Bruce

Gail Bruce is a volunteer Ombudsman who resides in West Plains, MO.

Gails involvement in long-term care began in 2016 when she began working for a local nursing home as an Activity Director, a job she knew she would love but had little experience with. Gail instantly fell head over heels in love with the residents. She felt each one was so unique and she was enchanted by the stories of their lives and how much they had to offer. The more time she spent with them the more she wanted to “look out for them”.  She embraced a fighting spirit for them and the challenges that went with it.  Gail later worked for a second facility as the Activity Director and continued to be captivated by these new residents, their stories and who they were. Their life stories filled her heart with excitement.

“When I decided to retire after my mom passed in 2021, I did not know how much I would miss “my” residents and the nursing home environment. Then I remembered the Ombudsman program. I love being an Ombudsman so much! I have found it to be the greatest retirement gift ever! It is a most rewarding and enjoyable “job”!

Gail’s nominator, Connie Payne, says the residents really like Gail, they know who she is and she takes her time speaking with them.

“Advocating for those who cannot or do not know how to advocate for themselves is intensely satisfying and has enriched my life wonderfully,” says Gail.

Gail’s contribution to her community goes beyond Ombudsman volunteering.  In her past she was very involved in church, serving as Women’s Ministry President and volunteered in many other areas such as celebrations, meals, classes etc. She also ran a food and clothing bank for several years.  Later, she and her husband of 41 years served as associate pastors for 10 years in a local church they helped plant.