Home and Community Based Services Manual
4.00 Appendix 2f Residential Care Facilities/Assisted Living Facilities Rights and Responsibilities
Revised - June 2026
You are expected to:
- Accept provider staff without regard to race, color, national origin, sex, age, religion, political beliefs, or disability.
- Agree to participate in a comprehensive face-to-face (re)assessment with the Division of Senior and Disability Services (DSDS) or its designee.
- Let your provider know if you have problems with how services are delivered.
- Act in a respectful, courteous manner.
You may not:
- Engage in activities that is considered to be program fraud. Such action is strictly prohibited and will be reported to MMAC and violations may result in repayment of funds, corrective action, and termination from the program.
- Physically, verbally, or sexually abuse or threaten harm towards the provider or DSDS staff.
For your safety, do not:
- Ask your provider staff for advice.
- Leave valuables, cash, or checkbook in plain sight.
You have the right to:
- Appeal decisions regarding your person-centered care plan, including the denial, reduction, or termination of services.
- You must appeal within ninety (90) calendar days of the date of the decision.
- You must request a hearing within ten (10) calendar days of the date of the notice if you wish to continue receiving services pending the hearing decision.
- If the DSDS’ decision is affirmed, you may be held responsible for the cost of any services received while the appeal is pending.
- Receive services without regard to race, color, national origin, sex, age, religion, political beliefs, or disability.