Home and Community Based Services Manual


4.00 Appendix 2f Residential Care Facilities/Assisted Living Facilities Rights and Responsibilities

YOU ARE EXPECTED TO

  • Accept provider staff without regard to race, color, national origin, sex, age, religion, political beliefs, or disability
  • Agree to participate in a comprehensive face-to-face (re)assessment with the Division of Senior and Disability Services (DSDS) or its designee
  • Let your provider know if you have problems with how services are delivered
  • Act in a respectful, courteous manner

YOU MAY NOT

  • Engage in activities that would be considered fraud of the program; for example, document time for services that have not been provided
  • Physically, verbally, or sexually abuse or threaten harm towards the provider or DSDS staff

FOR YOUR SAFETY, DO NOT

  • Ask your provider staff for advice
  • Leave valuables, cash, or checkbook in plain sight

YOU HAVE THE RIGHT TO

  • Appeal decisions regarding your person-centered care plan, including the denial, reduction, or termination of services
    • You must appeal within ninety (90) calendar days of the date of the decision.
    • You must request a hearing within ten (10) calendar days of the date of the notice if you wish to continue receiving services pending the hearing decision.
    • If the DSDS’ decision is affirmed, you may be held responsible for the cost of any services received while the appeal is pending.
  • Receive services without regard to race, color, national origin, sex, age, religion, political beliefs, or disability

RESOURCES

Table of Contents