Home and Community Based Services Manual


4.00 Appendix 2c Adult Day Care Rights and Responsibilities

You are expected to

  • Accept provider staff without regard to race, color, national origin, sex, age, religion, political beliefs, or disability 
  • Work with the provider to identify unmet needs that can be met through authorized services 
  • Communicate with your provider when you are not available to attend the daycare 
  • Let your provider know if you have problems with your care delivery 
  • Agree to participate in a comprehensive face-to-face (re)assessment with Division of Senior and Disability Services (DSDS) or its designee

You may not

  • Physically, verbally, or sexually abuse or threaten harm towards the provider or DSDS staff. You cannot allow this conduct from other persons in your household. This may result in your services being terminated. 
  • Expect services to be provided not authorized on your care plan 
  • Expect care to be provided to your friends or visitors 
  • Engage in activities that would be considered fraud of the program; for example, signing for care that has not actually been provided.

For your safety, do not

  • Ask your aide for advice 
  • Leave valuables, cash, or checkbook in plain sight

Provider staff may not

  • Accept gifts or tips

You have the right to

  • Appeal decisions regarding your person-centered care plan, including the denial, reduction, or termination of services 
    • You must appeal within ninety (90) calendar days of the date of the decision. 
    • You must request a hearing within ten (10) calendar days of the date of the notice if you wish to continue receiving services pending the hearing decision. 
    • If DSDS’ decision is affirmed, you may be held responsible for the cost of any services received while the appeal is pending. 
  • Receive services without regard to race, color, national origin, sex, age, religion, political beliefs, or disability

Provider staff are expected to

  • Act in a professional manner 
  • Ensure that you receive care only from those who are registered and screened by the Family Care Registry (FCSR
  • Notify you if they are going to be closed

Resources

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