4.00 Appendix 2f Residential Care Facilities/Assisted Living Facilities Rights and Responsibilities
Home and Community Based Services Manual
4.00 Appendix 2f Residential Care Facilities/Assisted Living Facilities Rights and Responsibilities
YOU ARE EXPECTED TO
- Accept provider staff without regard to race, color, national origin, sex, age, religion, political beliefs, or disability
- Agree to participate in a comprehensive face-to-face (re)assessment with the Division of Senior and Disability Services (DSDS) or its designee
- Let your provider know if you have problems with how services are delivered
- Act in a respectful, courteous manner
YOU MAY NOT
- Engage in activities that would be considered fraud of the program; for example, document time for services that have not been provided
- Physically, verbally, or sexually abuse or threaten harm towards the provider or DSDS staff
FOR YOUR SAFETY, DO NOT
- Ask your provider staff for advice
- Leave valuables, cash, or checkbook in plain sight
YOU HAVE THE RIGHT TO
- Appeal decisions regarding your person-centered care plan, including the denial, reduction, or termination of services
- You must appeal within ninety (90) calendar days of the date of the decision.
- You must request a hearing within ten (10) calendar days of the date of the notice if you wish to continue receiving services pending the hearing decision.
- If the DSDS’ decision is affirmed, you may be held responsible for the cost of any services received while the appeal is pending.
- Receive services without regard to race, color, national origin, sex, age, religion, political beliefs, or disability
RESOURCES
- To find a primary care physician
- Mental health or substance abuse