MFAW Guidebook


Regional Case Transfers

In order to ensure a smooth transition when a participant moves from one Regional Office coverage area to another this process should be utilized.

As soon as it is known that a participant will be moving into another area, the current SC will gather and submit the following information to their RC:

  • Participant name and DCN,
  • Participant programs (i.e., MFAW, DSDS, DMH),
  • Date of next home visit and SCA date,
  • Type of services and amount authorized,
  • Current service providers,
  • Address to which participant will be moving including zip code, and
  • Date of move.

Once the RC has all the required information they will forward it to the RC for the area to which the participant is moving. The RC for the area to which the participant is moving will review the information, assign a SC, and forward the info to the assigned SC.   

The RCs and SCs for the two areas will then schedule a conference call (preferred) or draft an email to coordinate the transfer of the participant’s services and case to the new area. Some of the items to be discussed and/or resolved during the call are:

  • Participant’s needs, concerns, issues,
  • Who will take the lead in arranging services in new area? (Current SC),
  • If needed, who will send participant, parent(s), and/or responsible party(ies) provider list for new area,
  • Is family working on transfer of other participant services such as DMH, DSDS, therapies etc.,
  • Are there other resources participant may need in the new area (Ex: New physician, schools, transportation),
  • Who will conduct next home visit and/or does it need to include both SCs, and
  • When will responsibility for case transfer to new SC (No more than 30 days after the move).

Other items to be completed prior to transfer of case to another Regional Office:

  • Sending SC completes all pending documentation and forms,
  • Participant file is complete and up to date,
  • RCs will facilitate a review of both the participant MOHSAIC and physical files to ensure both are complete up to date prior to transfer,
  • RCs will coordinate transfer of physical file from one Regional Office to the new Regional Office, and
  • A change of SC letter will be sent to the participant, parent(s), and/or responsible party(ies)by the new Regional Office staff.

Table of Contents

On this page