MFAW Guidebook
Good Faith Effort
On initial MFAW referrals to BSHCN a good faith effort will be made to reach each participant/responsible party within 10 business days from the date of first contact.
A good faith effort consists of three (3) documented attempts to reach the participant/ responsible party. Attempts consist of at least two phone calls and a letter asking the participant/responsible party to contact BSHCN to set up a home visit. The Service Coordinator must attempt to reach the participant by both letter and electronic mail if an email address is available.
Active participants or new referrals who do not respond to multiple attempts to schedule appointments, to obtain signatures on required BSHCN paperwork, or who do not comply with program guidelines may be discontinued at the discretion of the Service Coordinator.
All contacts and attempted contacts should be documented in the BSHCN Information Systems.