MODROP User Guide

Last Updated: September 21, 2026

Requesting a New Account

To request a new MODROP account, please contact the ShowMe WorldCare Help Desk by submitting a Help Desk ticket.

Accounts can be issued only to specific individuals. Generic accounts (e.g., nurses@abcfacility.com) are not allowed. When submitting a ticket for a new account request, please provide the following information:

First Name
Last Name
Email address
Phone number
Organization name(s) and address(s) – Please provide full organization name without abbreviations to ensure that the user is linked to the appropriate organization. Individuals who work at multiple facilities can access all facilities from the same account. Please provide full organization names and addresses for all facilities that apply.

Logging In

Once an account has been created, the ShowMe WorldCare Help Desk will email account credentials and log-in instructions to the email address provided in the Help Desk ticket. Please reach out to the Help Desk regarding any issues logging into ShowMe WorldCare / MODROP.

Tips and Tricks

Please be aware that DHSS automatically logs users out of systems after 15 minutes of inactivity. It is strongly recommended that users save frequently, especially before stepping away. Any entered data that has not been saved will be lost if the user gets automatically logged out.

ShowMe WorldCare inactivates accounts with no log-ins within the past 180 days. Users are strongly recommended to log in on a regular basis to prevent account inactivation. To reactivate an account, please submit a ShowMe WorldCare Help Desk ticket.

The ALT+S shortcut can be used to save from anywhere within a record.

Dates can be entered with or without separators in ShowMe WorldCare. For example, August 8, 2024, could be entered using either of the following formats:

08/08/2024
08082024

ShowMe WorldCare also supports the use of t-notation for dates.

Entering t in a date field returns the current date.
Entering t minus a number will calculate the date that number of days prior.
- For example, on August 8, 2024, entering t-2 will return the date of 08/06/2024.
- This can be useful when a patient responds that their first symptoms appeared a certain number of days ago.
Entering t plus a number will calculate the date that number of days in the future.
- For example, on August 8, 2024, entering t+2 will return the date of 08/08/2024.

This can be useful when calculating treatments or isolation periods that need to last a certain number of days into the future.

ShowMe WorldCare Menus and Icons

Once the submitter has logged into ShowMe WorldCare, the Condition/Record Search screen will appear. This is the landing page for data submitters.

Several different options are listed in the blue bar near to the top of the screen.

Home icon – Returns to Condition/Record Search screen
Previous search – Returns user to last search completed
New Condition/Record – Generates a new condition record
- The same functionality is available by clicking the New button on the Condition/Record Search screen.
- Best practice is to search for possible existing records before creating new records.
- Dictionaries – Users have access to view the Location Dictionary. Certain fields contain links to various types of locations, such as hospitals. The user can search the location dictionary to find the appropriate hospital or other location type.
- Help menu
  - About – Provides additional detail about ShowMe WorldCare
  - Help Index (Web User) – Links to the general WorldCare application manual. ShowMe WorldCare is Missouri’s specific version of the WorldCare application.
- My Profile – The user can view information about their account and settings. (In order to make changes, the Edit button in the upper right corner must be clicked.)
Logout – This should be chosen whenever the user needs to exit the application to prevent records from locking.

Different icons may appear near the top of the screen at various points throughout the application.

The blue question mark provides context-sensitive help for that page or feature.
The magnifying glass provides an audit review of which users accessed that screen and the changes they made.
The document with a green arrow allows for an export of the records linked to the user’s account.

Searching for Existing Records

Best practice includes searching for an individual before creating a new record.

Previously entered records appear in a list at the bottom of the screen. Previous / Next (PREV / NEXT) hyperlinks in the lower right corner allow for scrolling through the list.
The Search for Condition/Records by section allows for filtering of the list of previously entered records.
- Name searches are generally formatted as Last Name, First Name. Enter at least 3 characters of each name. For example, “Rub, Bar” could be entered to find the record for “Barney Rubble.”
- MRN can be searched if it was entered on the record.
- Currently COVID-19 is the only option available under Condition. DHSS plans to add other conditions at a later time. When additional conditions are added, users will need to select the Condition for which they need to report.
- Date Range can be used to filter for records from a particular time period.
- The All, Submitted and Saved (Unsubmitted) radio buttons can be used to filter by record Status. Records in Saved (Unsubmitted) status have NOT been sent to DHSS.

For example, suppose this data submitter is only interested in records for individuals with the last name Thunder. Entering “Thunder” in the Name search field limits the list of records to a single individual. To open a previously entered record, choose the hyperlink on the Case ID.

Creating a New Record

Suppose the data submitter needs to enter a record for an individual named “Lightning Thunder.” If the search does not find a record for this person, a new record needs to be created. Choose the New button in the Create a new record section of the screen to create a record for Lightning Thunder. This will open a blank Condition/Record.

Creating a New Record: Selecting the Condition

In the Condition Being Reported field, select the appropriate condition. Then press the Tab key or choose elsewhere on the screen. The forms specific to that condition will load.

Prior to selection of a condition, a generic record will appear that contains only two tabs, Person and Supplemental. Most conditions utilize additional custom tabs. For example, COVID-19 records utilize 3 tabs, Person, Supplemental and Case Report. Any extra tabs for a condition will appear after that condition is selected and the user presses Tab or selects elsewhere on the screen.

Creating a New Record: Field/Question Types

Any fields marked with an asterisk (*) in front of the field name and highlighted in a different color are required fields and must be completed to save the record.
Certain fields appear shaded. These are dependent on a specific answer to a previous question and are only asked if that follow-up question is needed. For example, often if “Other” is selected in a drop-down or check box, a follow-up question will ask the submitter to provide more details on what is meant by Other.

Creating a New Record: The Person Tab

On the Person tab, complete any fields for which information is available. Please ensure that at minimum the person’s Last Name, First Name, DOB, Current Gender and address information are provided. Other fields, such as occupation, race, ethnicity and homelessness should be provided if available as this information assists public health with determining the impact of conditions on different populations.

Once all available information for the Person tab has been entered, click the Save button in the lower right corner of the screen or use the Save shortcut of ALT+S. (A warning about the record not being submitted may appear. Choose OK in the pop-up. Submission will occur at the end of the Case Report tab.)

After the Person information has been saved, choose Next in the lower right corner of the screen or from the top of the screen choose on the Supplemental tab to complete the next set of questions about this case.

Creating a New Record: The Supplemental Tab

Please complete the following information on the Supplemental tab.

Date of onset – This is the date the onset of symptoms occurred or the date of the positive test collection if asymptomatic.
Date of diagnosis – This is the date the diagnosis of the selected condition was determined. This could be the same as the date of collection for rapid tests. It could be a later date if a specimen was collected but sent out to a laboratory and the provider did not receive the result on the same day.
Patient Died of this illness – Choose the box for Yes or No. If the person died but not from the selected condition, choose No.

The Notes/Remarks field can be used if the submitter needs to provide additional information about the case to public health that is not contained elsewhere in these forms. Please review the Case Report tab first and enter any information in the appropriate field before completing this Notes/Remarks section.

Once all available information for the Supplemental tab has been entered, best practice is to hit the Save button in the lower right corner of the screen or use the keyboard shortcut of ALT+S.

After the Supplemental information has been saved, choose Next in the lower right corner of the screen or from the top of the screen choose on the Case Report tab to complete the next set of questions about this case.

Creating a New Record: The Case Report Tab

Provide any available information for the fields in the Case Report tab.

Some sections may be collapsed by default but will expand depending on the answers to questions in prior sections. For example, in many conditions, if “Yes” is selected as the answer to the question “Was patient hospitalized?”, the following details section will expand so that specific information about the hospital visit can be entered.

Please carefully review any instructions at the top of the form or ahead of specific sections to ensure that information is entered appropriately, For example, often laboratory test entry Instructions will specify the minimum fields to be completed and provide guidance on selecting the correct test type.

Some sections are repeating sections which allow the submitter to enter information on more than one occurrence within each section, For example, Hospitalization (Details) and Laboratory Information w/Provider & Facility sections are both repeating sections. A patient could be transferred between facilities so there may be more than one hospitalization over the course of the case. Likewise, the facility may perform multiple tests for the condition.

If there is only one instance to report, nothing extra needs to be done after completing the section already on the screen.
If there is another instance to report, after completing the information on the first instance for the section, choose the Add button in the lower right corner of the section. This will generate a second blank version of the same section to enter the second test or hospitalization. More sections can be added as needed if there are more than two instances.
Sometimes the use of the repeating sections will generate an extra blank section. Blank repeating sections are not an issue and will be removed when the record is saved. The user does not need to delete the blank section as that will occur automatically upon saving.

Creating a New Record: Submitting the Record

If there is any additional information to report which did not have a corresponding field on any of the tabs, the data submitter can return to the Notes/Remarks box on the Supplemental tab and enter the information there.

Once ALL information is entered, navigate back to the Case Report tab. In the lower right corner of the screen, choose the Submit button to officially submit the record to DHSS.

Best practice is to review the Condition/Record screen regularly to review any records with Saved (Unsubmitted) status as these have NOT been submitted to DHSS. Selecting the Saved (Unsubmitted) radio button and clicking Search will return any records that have not been fully submitted. These records will have a blank in the Status column of the summary table. Records that have been submitted will display a status of Submitted.

Creating a New Record: Confirmation of Submission

Once the record has been submitted, the Condition/Record Submission confirmation page will appear. A pop-up reminds submitters to choose the “Add to Filing Cabinet” button on the next screen in order to attach supplemental information. Choose OK on the pop-up box in order to access the buttons on the main page.

The Condition/Record Submission page provides several buttons at the bottom of the screen.

Print Receipt allows the user to print this screen.
Print Condition/Record allows the user to generate a copy of the entire record with all of the information that was entered.
Add to Filing Cabinet allows the user to attach supplemental information such as PDF or Word documents with medical reports or forms, image files such as x-rays, etc. Executable files cannot be attached.
If the user needs to enter additional records, two buttons on the page allow direct access to the next form.
- If a different condition needs to be entered on the same person, choose New Condition/Record For Same Patient. The Person tab information already entered will appear on this new record.
- If the submitter needs to enter a new record for a different person, the Create New Condition/Record button can be used.

Attachments

If there is a document to be attached, choose the Add to Filing Cabinet button at the bottom of the Condition/Record Submission screen. Supplemental information such as PDF or Word documents containing medical reports or forms, image files such as x-rays, etc., can be attached to the submitted record. Executable files cannot be attached.

Documents must be added to an album. Documents related to one another should be placed in the same album. For example, x-rays, lab tests, case reports, etc., from the same medical visit should be stored together in an album.

Choose New Album to add an album or select an existing album from the list of attached records and choose the Open button in that album’s row. This will open the Album Viewer screen.
For new albums, enter a Name for the album consisting of letters, numbers and spaces. Other characters will not be accepted.
The Notes field can be used to provide additional information and will be displayed in the Description field of the attachment list.
Choose Add File(s).
- Choose Browse Files to search for the files that need to be uploaded.
- Multiple files can be selected.
- Choose the red X to remove any file selected in error.
- Review selected file names to ensure that no duplicate file names are listed as this will result in duplicate submission of the document to ShowMe WorldCare.
- After ensuring that the correct file names have been selected, choose the Add Files button to begin the actual upload.
If files are successfully uploaded, they will appear in the table in the Album Viewer.

Previously attached documents can be searched and viewed.

Existing attachments can be sorted by either Date Received or Date of Message by selecting the appropriate radio button.
The From, To, Name, Type and Description fields can be used to search/filter existing attachments. Choose the Search button to run the search. The Clear button can be used to remove any previously entered information but will not change checkbox or radio button selections.
The Preview/Print Images button will open an Image Preview with all images displayed. The user can then select and print only the desired images.
If a previous album is listed, click the Open button at the right of the album to open the Album Viewer. Then choose on the file Name to open the file.

The New Form button is used to select additional forms that could be used to provide further information. There are currently no extra forms available for use in MODROP.

Changing Records After Submission

Records submitted through the MODROP portal first enter a Staging area in ShowMe WorldCare. Submitters are able to edit submissions until the record leaves Staging.

To edit a record that has previously been submitted:

Choose on the Home icon to return to the ShowMe WorldCare MODROP initial screen.
Search for the record.
Choose the record ID to open the record.
Make any changes as needed.
Submit the record again.

If a record has already processed through Staging, it cannot be edited. The user will know if the record has passed through Staging because the fields will be grayed out and the form will be inactive. In this situation, the submitter must submit a ShowMe WorldCare / MODROP Help Desk ticket. Please note:

That incorrect information was submitted through the MODROP Portal and needs to be corrected
- The patient’s first name, last name and date of birth
- The name of the field(s) to be corrected along with the correct information that should be entered
- The submitter’s name, organization and contact information

ShowMe WorldCare / MODROP Assistance

Questions from state-required reporting entities regarding the use of MODROP or any issues with using the portal may contact the ShowMe WorldCare Help Desk by submitting a Help Desk ticket.

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