Teletask Toolkit
Types of Messages
Mass messages
Mass messages are text messages sent to a group of WIC participants who have provided consent within the management information system (MIS) to accept text messages.
When planning a mass message, first consider the strategy and goal of the mass message. A mass message sends a single text message to multiple participants simultaneously but results in a separate private conversation with each. This means any reply remains just between the sender and receiver.
Text messaging is built for two-way conversations. Have a plan in place to manage replies. Limit mass messages to a single message of less than 160 characters.
Once the LA determines which templates will be most useful, LA admin users may copy and paste the content for mass messages into the messages tab in the Teletask platform.
Chats
Chats are two-way text messages between an LA and the WIC applicant, participant, authorized representative or alternate representative.
The chat templates on the Teletask platform may be customized. Chat templates are accessible by all LA Teletask users on the chats tab. LAs may also reference this toolkit for sample messages.