MEMORANDUM FOR HOME AND COMMUNITY BASED SERVICES STAFF AND STAKEHOLDERS
FROM: Jana Anderson, Bureau Chief: HCBS Intake & Person Centered Care Planning Unit
SUBJECT: HCBS Customer Service Center (Intake) Temporary Closing Period
This memorandum informs Home and Community-Based Services (HCBS) providers that the HCBS Customer Service Center (Intake) phone lines will be temporarily closed to support ongoing training and development for the Division of Senior and Disability Services (DSDS) Intake team members. Please see the following for the closing details.
DATES OF CLOSURE
- Tuesday, September 29, 2026
- Wednesday, September 30, 2026
- Normal service will resume at 8:30 AM on Thursday, October 01, 2026.
- DURING THE CLOSURE
- Online submission of referrals and requests only
- All referrals and requests must be submitted online during this period.
- Temporary delays are expected, but DSDS team members will make every effort to quickly process the referrals and requests.
- UNAFFECTED SERVICES
- There will be no impact on the Person-Centered Care Planning (PCCP) Team or the Provider Reassessor Review (PRR) Team extensions. These teams will operate as usual.
- Thank you for your patience as our team members participate in this professional development opportunity. This ongoing training is part of our commitment to providing providers and participants with the highest quality of service.
Questions should be directed to the management team of the Bureau of HCBS Intake and Person Center Care Planning (PCCP) via e-mail at HCBSIntakeAndPCCP@health.mo.gov.