The Division of Senior and Disability Services (DSDS) is responsible for administering Home and Community-Based Services (HCBS), including the intake of referrals, assessment of nursing facility level of care (LOC) and authorization of services through person-centered care planning. Providers may assist individuals with making a new referral for HCBS services or in need of a care plan change.
Providers should use the online options below when submitting a change request or referral. Participants, family, friends, or informal supports may also submit by phone at 866-835-3505. The phone line is reserved for participants and their supports only. This is an effort to ensure accessibility to participants, who may not have other means to contact DSDS. Providers may check the status of requests or referrals by utilizing the 'Referral' and 'PCCP Request' tabs in Fusion.
For individuals not currently authorized for HCBS.
Request changes to your HCBS care plan.