INFO Memos
- INFO 12-24-04 Updated Information - New Electronic Case Management System Implementation
- INFO 12-24-03 Consumer Directed Services Operational Survey
- INFO 12-24-02 Provider Reassessor Assignment Information
- INFO 12-24-01 Upcoming Electronic Case Management System Transition
- INFO 10-24-01 Medicaid Eligibility Spenddown Information
- INFO 09-24-06 National Core Indicators for Aging and Disabilities (NCI-AD) Consumer Survey
- INFO 09-24-05 Web Tool and HCBS MAA Updates for HCBS – Remove LOC Standard Score & InterRAI Update
- INFO 09-24-04 Upcoming Transformed Level of Care Implementation
- INFO 09-24-03 State of the Workforce - Aging and Disabilities 2023 Survey Instructions
- INFO 09-24-02 HCBS Rate Study Stakeholder Meeting (Second Session) Notice
- INFO 09-24-01 Contracted Reassessment Partners Notice
- INFO 08-24-04 Rate Study Data Collection on Nursing Services
- INFO 08-24-03 General Health Evaluation
- INFO 08-24-02 9817 ARPA Maintenance of Effort Lifted
- INFO 08-24-01 HCBS Workforce Survey Results Report
- INFO 07-24-05 Provider Reassessment Rate Increase
- INFO 07-24-04 State of the Workforce-Aging and Disabilities 2024 Survey
- INFO 07-24-03 Level of Care Training
- INFO 07-24-02 HCBS Rate Study Stakeholder Meeting
- INFO 07-24-01 Level of Care Transformation Update
- INFO 06-24-03 Medicaid Eligibility Spenddown Reminders
- INFO 06-24-02 HCBS Value Based Incentive Payments - EVV and CDS Operational Survey
- INFO 06-24-01 HCBS Rate Study
- INFO 03-24-01 Provider Coordination during Person Centered Care Planning Process
- INFO 01-24-03 Residential Care Facility RCF Assisted Living Facility ALF Assessment and Care
- INFO 01-24-02 State of the Workforce-Aging and Disabilities (SOTW-AD) Survey
- INFO 01-24-01 Consumer Directed Services Operational Survey - Open
- INFO 12-23-03 Safe at Home Program
- INFO 12-23-02 Electronic Visit Verification Value Based Incentive
- INFO 12-23-01 Consumer Directed Services Operational Survey
- INFO 10-23-03 HCBS Online Referral
- INFO 10-23-02 Web Tool Enhancement: HCBS InterRAI update Release
- INFO 10-23-01 Remaining COVID-19 Flexibilities Set to Expire
- INFO 09-23-03 National Core Indicators for Aging and Disabilities (NCI-AD) Consumer Survey Memo
- INFO 09-23-02 HCBS Workforce Survey Results Report
- INFO 09-23-01 State of the Workforce - Aging and Disabilities (SoTW-AD) 2023 Staff Stability Survey
- INFO 08-23-02 In-Home Service StandaIrds and Personal Care Program Regulation Updates
- INFO 08-23-01 State of the Workforce - Aging and Disabilities (SoTW-AD) 2023 Staff Stability Survey
- INFO 07-23-03 Web Tool Enhancements
- INFO 07-23-02 Electronic Visit Verification Value Based Payment Opportunities
- INFO 07-23-01 Unable to Contact Process Change
- INFO 05-23-02 Electronic Visit Verification Value Based Incentive Payments
- INFO 05-23-01 Preparation and What to Expect for Initial Referrals and Care Plan Changes
- INFO 04-23-01 HCBS Value Based Survey Payments
- INFO 03-23-03 Medicaid Eligibility Renewals Resuming Soon
- INFO 03-23-02 Limited English Proficient (LEP) Services Guidance
- INFO 03-23-01 National Core Indicators for Aging and Disabilities (NCI-AD) Survey
- INFO 02-23-01 Policy Clarification Questions (PCQ) Updates
- INFO 01-23-02 Guidance for Case Management and Financial Management Services
- INFO 01-23-01 Provider Reassessors - Cyber Access/Web Tool Training Modules
- INFO 12-22-04 COVID-19 Flexibility Amendments
- INFO 12-22-03 Consumer Directed Services Operational Survey
- INFO 12-22-02 Community Mental Health Center Healthcare Homes
- INFO 12-22-01 HCB Medicaid and Care Planning
- INFO 11-22-02 HCBS Referral Training for Providers and Online Referral Form Training
- INFO 11-22-01 Home and Community Based Services Policy Clarification Questions (PCQ's) Updates
- INFO 10-22-01 Electronic Visit Verification Value Based Payment Incentives
- INFO 09-22-02 HIPAA Compliance
- INFO 09-22-01 National Core Indicators – Aging & Disabilities Staff Stability Survey
- INFO 07-22-01 COVID-19 Flexibility Amendments
- INFO 06-22-01 CyberAccess & HCBS Web Tool Web Browser Update – Action Required
- INFO 04-22-03 E-mail Encryption Reminder
- INFO 04-22-02 Missouri's Money Follows the Person (MFP) Program Updates
- INFO 04-22-01 Type 27 Provider Reassessor Updates and Reminders
- INFO 03-22-01 CyberAccess & HCBS Web Tool Web Browser Information
- INFO 01-22-02 COVID-19 Home and Community Based Services Flexibilities Reinstated
- INFO 01-22-01 COVID-19 State of Emergency Termination
- INFO 12-21-02 Participant Contact and Participant Contact Letter Process Update
- INFO 12-21-01 National Core Indicators – Aging & Disability Survey (NCI-AD)
- INFO 11-21-01 Health Promotion Courses
- INFO 10-21-01 Provider Reassessor Participation Terms and Conditions - Final Notice
- INFO 09-21-01 Home and Community Based Services Spending Plan
- INFO 08-21-09 COVID-19 Updates to Programmatic Flexibilities
- INFO 08-21-08 Provider Reassessor Training Update
- INFO 08-21-07 Home and Community Based Services Policy Clarification Questions (PCQ’s) Updates
- INFO 08-21-06 Communicating with HCBS Intake & PCCP
- INFO 08-21-05 Provider Reassessor Participation Terms and Conditions - Reminder
- INFO 08-21-04 Notice of Closure vs 21 Day Notice
- INFO 08-21-03 HCBS Web Tool Guidance - Directions to Residence Box
- INFO 08-21-02 Family Care Safety Registry Checks Required During Declared COVID Health Emergency
- INFO 08-21-01 COVID-19 Guidance - Training and Oversight Requirement Flexibilities Update
- INFO 07-21-02 Home and Community Based Services (HCBS) Spending Plan
- INFO 07-21-01 Provider Reassessor Participation Terms and Conditions Updates
- INFO 06-21-05 Web Tool Attachments Update
- INFO 06-21-04 Level of Care Transformation Update
- INFO 06-21-03 RCF Authorizations
- INFO 06-21-02 EVV Aggregator Solution Contract Awarded
- INFO 06-21-01 COVID-19 Relief Funds Audit and Required Documentation
- INFO 05-21-02 Provider Reassessor Training
- INFO 05-21-01 Change to Provider Reassessment Due Date
- INFO 04-21-03 COVID-19 Guidance – Residential Care Facilities/Assisted Living Facilities (RCF/ALF) Dietary Task – Update
- INFO 04-21-02 Guidance for Case Management and Financial Management Services - ILW
- INFO 04-21-01 Provider Reassessor Information Webpage – General Health Evaluation (GHE) Quick Guide
- INFO 03-21-03 Authorization of Shared Tasks
- INFO 03-21-02 Provider Reassesor Case Note Documentation
- INFO 03-21-01 Provider Reassessor Training
- INFO 02-21-01 Provider Reassessor Quality Assurance Update
- INFO 01-21-02 Level of Care Transformation Update
- INFO 01-21-01 Home and Community Based Services Policy Clarification Questions - Update
- INFO 12-20-02 Home and Community Based Services Policy Clarification Questions - Update
- INFO 12-20-01 COVID-19 – Programmatic Flexibilities Update
- INFO 11-20-04 HCBS Contact Center Operational Updates
- INFO 11-20-03 HCBS COVID-19 Relief Funds Reimbursement COVID-19 Testing Expenditures
- INFO 11-20-02 COVID-19 Relief Funds Extension
- INFO 11-20-01 Provider Reassessments Quality Initiative
- INFO 10-20-01 Level of Care Transformation (LOC) Q&A Session
- INFO 09-20-05 General Health Evaluations (Semi-Annual) Authorized Nurse Visits
- INFO 09-20-04 Level of Care Transformation Update
- INFO 09-20-03 CDS Regulation Draft HB 1682
- INFO 09-20-02 Home and Community Based Services Waivers - Adult Day Care Participants
- INFO 09-20-01 Consistent Care Plan Authorizations - Dietary vs. Meals and Dishes
- INFO 08-20-01 HCBS Regional Structure
- INFO 07-20-05 Provider COVID-19 Relief Funds Reimbursement
- INFO 07-20-04 House Bill 1682 – Consumer Directed Services (CDS) Provider Responsibilities
- INFO 07-20-03 Residential Care Facility/Assisted Living Facility Phone Assessments
- INFO 07-20-02 COVID-19 Guidance: Health and Welfare Telephone Checks Update
- INFO 07-20-01 Division of Senior and Disability Services Waiver Communication
- INFO 06-20-02 COVID-19 - Programmatic Flexibilities Update
- INFO-06-20-01 Cancellation of Provider Reassessment Training for Calendar Year 2020
- INFO-05-20-01 HCBS Provider Contact Information
- INFO-04-20-02 COVID-19 Guidance – Personal Care Provider Respite Authorization for Adult Day Care (ADC) Participants
- INFO-04-20-01 COVID-19 Guidance – Family Support Division (FSD) Medicaid Eligibility
- INFO-03-20-05 COVID-19 Guidance – RCF-ALF Dietary Task Billing Information
- INFO-03-20-04 COVID-19 Guidance – ADC Respite Billing Information
- INFO-03-20-03 COVID-19 Guidance – HCBS Intake Center and Person Center Care Planning (PCCP) Team Operations
- INFO-03-20-02 COVID-19 Childcare Needs
- INFO-03-20-01 COVID-19 HCBS Guidance – Telephone Assessments
- INFO-02-20-01 Home and Community Based Policy Clarification Questions - Update
- INFO-01-20-02 Priority Client Protocol
- INFO-01-20-01 Updated Memo Process
Archived INFO Memos
For memos no longer available on the web site, contact LTSS@health.mo.gov.
Archived PMs
For memos no longer available on the web site, contact LTSS@health.mo.gov.
- TM-02 Provider Reassessment Training
- PM-20-11 Priority Risk Determination
- PM-20-10 Residential Care Facility (RCF)/Assisted Living Facility (ALF) Authorized Nurse Visits - Injection Administration
- PM-20-09 Home and Community Based Services (HCBS) Call Center and Regional Evaluation Team Operational Updates
- PM-20-08 Policy Clarification Questions - Updates
- PM-20-07 Level of Care (LOC) Transformation – Update
- PM-20-05 Electronic Visit Verification Educational Materials
- PM-20-04 Provider Voluntary Termination Reminder
- PM-20-03 Updates to the Home and Community Based Services (HCBS) Call Center
- PM-20-02 Encrypting Emails
- PM-20-01 NCIAD Survey
- PM-19-10 Fiscal Year (FY) 2020 Services Reimbursement Rates
- PM-19-09 Changes to Electronic Visit Verification (EVV) Requirements
- PM-19-08 Level of Care (LOC) Transformation Project – Release of Draft LOC Algorithm 2.0
- PM-19-07 State Transition Plan
- PM-19-06 April 2019 Medicaid Income Standards
- PM-19-05 Level of Care (LOC) Transformation Project – Update
- PM-19-04 Provider Reassessment Training
- PM-19-03 Provider Reassessments SharePoint Access
- PM-19-02 Authorization of Care Plan Changes in HCBS Web Tool
- PM-19-01 January 2019 Income Adjustments
- PM-18-23 Family Care Safety Registry Fee Increase
- PM-18-22 Level of Care (LOC) Transformation Project - Draft LOC Algorithm Release
- PM-18-21 Revision of Home and Community Based Services Policy Clarification Questions (PCQ)
- PM-18-20 Participant Communication
- PM-18-19 National Core Indicators for Aging and Disabilities (NCI-AD)Survey
- PM-18-18 Provider Complaint Process
- PM-18-17 Missouri House of Representatives Bill 1350 – Criminal History Records
- PM-18-16 Introduction and Legal Authority
- PM-18-15 Self-Direction Assessment Questions
- PM-18-14 Policy Revisions for Adverse Actions and Appeal / Hearing Process
- PM-18-13 FY19 Service Reimbursement Rates and Renewal of HCBS Aged and Disabled Waiver (ADW)
- PM-18-12 Home and Community Based Services Call Center Fax and E-mail Referrals
- PM-18-11 Provider Reassessment Training Date and Registration Site
- PM-18-10 General Health Evaluation and Level of Care Recommendation
- PM-18-09 Provider Reassessment Process - Important Reminders
- PM-18-08 HCBS Assessment Attestation Instructions Revision
- PM-18-07 HCBS Assessment Attestation Form
- PM-18-06 Participant Choice Statement
- PM-18-05 Updates to the Home and Community Based Services Policy Clarification Questions
- PM-18-04 New Provider Reassessment Information Site
- PM-18-03 Waiver Amendments to Increase Nursing Facility Level of Care Approved
- PM-18-02 Interpreter Services/Reassessments: Updated Interpreter Provider Listing
- PM-18-01 Revisions to Nursing Facility Level of Care
- PM-17-40 Reassessment Guidance State Plan Consumer-Directed Services 60% Cost Maximum
- PM-17-39 Fiscal Year 2018 Budget Impacts
- PM-17-38 Updates to the Home and Community Based Services Policy Clarification Questions
- PM-17-37 Expansion of the MO HealthNet Managed Care Program
- PM-17-36 Changes to Updated Reassessment Lists
- PM-17-35 Regional Meeting with Division of Senior and Disability Services
- PM-17-34 Updates to 'Section M. Medication' of the InterRAI-HC
- PM-17-33 Important Clarification of Provider Reassessment Process
- PM-17-32 Updates to the Home and Community Based Services Policy Clarification Questions
- PM-17-31 Employee Disqualification List (EDL) and Family Care Safety Registry (FCSR) Checks
- PM-17-30 Reassessment Training Dates and Registration Site
- PM-17-29 Regional Meetings with Division of Senior and Disability Services Update
- PM-17-28 International Statistical Classification of Diseases (ICD)-10 Changes
- PM-17-27 Updates to the Home and Community Based Services Policy Clarification Questions
- PM-17-26 Family Care Safety Registry (FCSR) Fee Increase
- PM-17-25 Regional Meetings with Division of Senior and Disability Services
- PM-17-24 Updates to the Provider and Vendor memos page
- PM-17-23 Fiscal Year FY17 Reimbursement Rates
- PM-16-22 Authorized Nurse Visits for General Health Evaluations
- PM-16-21 Home and Community Based Services Policy Clarification Questions
- PM-16-17 Electronic Visit Verification (EVV) Regulation
- PM-16-16 Background Screenings for Employees
- PM-16-13 Fiscal Year 16 (FY) Remainder Reimbursement Rates and Unit Maximums
- PM-16-11 Interpreter Services Reassessments Updated Interpreter Provider Listing
- PM-16-09 Same-Sex Spouse as a Paid Aide or Attendant
- PM-16-06 Disease Diagnosis Coding
- PM-16-05 RCF and ALF Authorization Clarification Implementation
- PM-16-03 Provider Staff Safety Documentation
- PM-16-02 RCF and ALF Authorization Clarification Changes in Web Tool
- PM-16-01 ICD-10 Codes
- PM-15-09 Inappropriate Referrals
- PM-15-08 Telephone Tracking System (Telephony)
- PM-15-05 Announcement of the Provider Reassessment Information Internet Page
- PM-15-02 Referrals for HCBS to the DSDS Call Center
- PM-15-01 HCBS Call Center Fax Number Changing
- PM-14-14 Initial Assessments Pursuant to Senate Bill 127 (2013) Section 208.895, RSMo
- PM-14-07 The Prevalence of Bed Bugs in the Home
- PM-14-05 Missouri's Community Options and Resources
- PM-13-08 Staffing Hours of the Central Registry Unit
- PM-13-06 HIPAA Privacy and Security Requirements
- PM-12-12 HCBS Provider Train the Trainer Registration Process
- PM-10-08 Outside the Hospital Do-Not-Resuscitate (OHDNR)
- PM-06-07 Sex Offender Registry
Archived VMs
For memos no longer available on the web site, contact LTSS@health.mo.gov.
- TM-02 Provider Reassessment Training
- VM-20-11 Priority Risk Determination
- VM-20-10 Authorized Nurse Visits Injection Administrations
- VM-20-09 Home and Community Based Services (HCBS) Call Center and Regional Evaluation Team Operational Updates
- VM-20-08 Policy Clarification Questions - Updates
- VM-20-07 Level of Care (LOC) Transformation – Update
- VM-20-05 Electronic Visit Verification Educational Materials
- VM-20-04 Provider Voluntary Termination Reminder
- VM-20-03 Updates to the Home and Community Based Services (HCBS) Call Center
- VM-20-02 Encrypting Emails
- VM-20-01 NCIAD Survey
- VM-19-10 Fiscal Year (FY) 2020 Services Reimbursement Rates
- VM-19-09 Changes to Electronic Visit Verification (EVV) Requirements
- VM-19-08 Level of Care (LOC) Transformation Project – Release of Draft LOC Algorithm 2.0
- VM-19-07 State Transition Plan
- VM-19-06 April 2019 Medicaid Income Standards
- VM-19-05 Level of Care (LOC) Transformation Project – Update
- VM-19-04 Provider Reassessment Training
- VM-19-03 Provider Reassessments SharePoint Access
- VM-19-02 Authorization of Care Plan Changes in HCBS Web Tool
- VM-19-01 January 2019 Income Adjustments
- VM-18-23 Family Care Safety Registry Fee Increase
- VM-18-22 Level of Care (LOC) Transformation Project - Draft LOC Algorithm Release
- VM-18-21 Revision of Home and Community Based Services Policy Clarification Questions (PCQ)
- VM-18-20 Provider Complaint Process
- VM-18-19 National Core Indicators for Aging and Disabilities (NCI-AD) Survey
- VM-18-18 Provider Complaint Process
- VM-18-17 Missouri House of Representatives Bill 1350 – Criminal History Records
- VM-18-16 Introduction and Legal Authority
- VM-18-15 Self-Direction Assessment Questions
- VM-18-14 Policy Revisions for Adverse Actions and Appeal / Hearing Process
- VM-18-13 FY19 Service Reimbursement Rates and Renewal of HCBS Aged and Disabled Waiver (ADW)
- VM-18-12 Home and Community Based Services Call Center Fax and E-mail Referrals
- VM-18-11 Provider Reassessment Training Date and Registration Site
- VM-18-10 General Health Evaluation and Level of Care Recommendation
- VM-18-09 Provider Reassessment Process - Important Reminders
- VM-18-08 HCBS Assessment Attestation Instructions Revision
- VM-18-07 HCBS Assessment Attestation Form
- VM-18-06 Participant Choice Statement
- VM-18-05 Updates to the Home and Community Based Services Policy Clarification Questions
- VM-18-04 New Provider Reassessment Information Site
- VM-18-03 Waiver Amendments to Increase Nursing Facility Level of Care Approved
- VM-18-02 Interpreter Services/Reassessments: Updated Interpreter Provider Listing
- VM-18-01 Revisions to Nursing Facility Level of Care
- VM-17-40 Reassessment Guidance State Plan Consumer-Directed Services 60% Cost Maximum
- VM-17-39 Fiscal Year 2018 Budget Impacts
- VM-17-38 Updates to the Home and Community Based Services Policy Clarification Questions
- VM-17-37 Expansion of the MO HealthNet Managed Care Program
- VM-17-36 Changes to Updated Reassessment Lists
- VM-17-35 Regional Meeting with Division of Senior and Disability Services
- VM-17-34 Updates to 'Section M. Medication' of the InterRAI-HC
- VM-17-33 Important Clarification of Provider Reassessment Process
- VM-17-32 Updates to the Home and Community Based Services Policy Clarification Questions
- VM-17-31 Employee Disqualification List (EDL) and Family Care Safety Registry (FCSR) Checks
- VM-17-30 Reassessment Training Dates and Registration Site
- VM-17-29 Regional Meetings with Division of Senior and Disability Services Update
- VM-17-28 International Statistical Classification of Diseases (ICD)-10 Changes
- VM-17-27 Updates to the Home and Community Based Services Policy Clarification Questions
- VM-17-26 Family Care Safety Registry (FCSR) Fee Increase
- VM-17-25 Regional Meetings with Division of Senior and Disability Services
- VM-17-24 Updates to the Provider and Vendor memos page
- VM-17-23 Fiscal Year FY17 Reimbursement Rates
- VM-16-22 Authorized Nurse Visits for General Health Evaluations
- VM-16-21 Home and Community Based Services Policy Clarification Questions
- VM-16-17 Electronic Visit Verification (EVV) Regulation
- VM-16-16 Background Screenings for Employees
- VM-16-13 Fiscal Year 16 (FY) Remainder Reimbursement Rates and Unit Maximums
- VM-16-11 Interpreter Services Reassessments Updated Interpreter Provider Listing
- VM-16-09 Same-Sex Spouse as a Paid Aide or Attendant
- VM-16-06 Disease Diagnosis Coding
- VM-16-05 RCF and ALF Authorization Clarification Implementation
- VM-16-03 Provider Staff Safety Documentation
- VM-16-02 RCF and ALF Authorization Clarification Changes in Web Tool
- VM-16-01 ICD-10 Codes
- VM-15-10 Inappropriate Referrals
- VM-15-09 Telephone Tracking System (Telephony)
- VM-15-06 Announcement of the Provider Reassessment Information Internet Page
- VM-15-02 Referrals for HCBS to the DSDS Call Center
- VM-15-01 HCBS Call Center Fax Number Changing
- VM-14-15 Initial Assessments Pursuant to Senate Bill 127 (2013) Section 208.895, RSMo
- VM-14-07 The Prevalence of Bed Bugs in the Home
- VM-14-05 Missouri's Community Options and Resources
- VM-13-09 Staffing Hours of the Central Registry Unit
- VM-13-06 HIPAA Privacy and Security Requirements
- VM-12-12 HCBS Provider Train the Trainer Registration Process
- VM-12-08 HCBS Web Tool Transportation Authorization
- VM-11-20 Transportation to Non-Emergency Medical Appointments
- VM-10-06 Outside the Hospital Do-Not-Resuscitate (OHDNR)
- VM-07-18 Vendor Oversight
- VM-06-10 Sex Offender Registry