HCBS Info 05-25-02

From: Travis West, Director of Business Systems Division of Senior and Disability Services

Subject: HCBS Fusion: Provider User Help Line & General Reminders

This memorandum serves to notify providers of a temporary help line available to HCBS Fusion provider users following the launch of HCBS Fusion on May 5th, 2025. This memorandum also serves to provide reminders regarding key aspects of HCBS Fusion.

HCBS Fusion Help Line

The HCBS Fusion provider user help line schedule is as follows:

HCBS Fusion provider users with questions pertaining to HCBS Fusion are encouraged to join and seek assistance.

An HCBS Fusion Help Desk is also available. Help Desk information is located on the HCBS Fusion login page and on the HCBS Fusion webpage¹. A comprehensive user guide [BROKEN LINK] and training videos are also available on the HCBS Fusion webpage for those who were unable to attend training or need additional written guidance on how to navigate HCBS Fusion.

General Reminders

E-News

• Please ensure you are subscribed to DSDS E-News. Information pertaining to HCBS Fusion will be disseminated via memorandum, which are delivered to subscribers via e-mail.
  • Click here to subscribe.

Memorandums

• Review recent HCBS Fusion memorandums [BROKEN LINK] covering important topics, such as user accounts and changes to how CDS and ILW care plans are built and authorized, including guidance on Electronic Visit Verification (EVV).
  • Fusion Provider User Accounts
  • CDS and ILW Authorization Changes

HCBS Fusion Webpage

• Bookmark the HCBS Fusion webpage. This page will house all training materials, memorandums, and other information necessary to successfully access and navigate HCBS Fusion.

Care Plan Calculations

• Care plan unit calculations have changed with the adoption of HCBS Fusion as noted in INFO 12-24-01.
  • In CyberAccess Web Tool, all tasks were rounded based on the tasks with the highest frequency, despite the potentially differing frequencies (and durations) of other tasks. This led to increased rounding of units and underutilization of units that are not directly reflective of a task.
  • HCBS Fusion allows each task to be calculated based on the actual number of days per week needed for each individual task. This will ensure the person-centered care plan is more accurate. On or after May 5th, 2025, upon reassessment or care plan change, participants may see a decrease or increase in their total monthly units where previously no unit change would have occurred. However, the tasks on the care plan will continue to reflect the participant’s identified unmet needs. In most cases, the participant is likely not utilizing existing rounded units as they are not directly tied to a specific task or frequency. Providers are encouraged to discuss this change with their participants, where necessary, to ensure understanding. DSDS staff will discuss this change with participants at reassessments and during change requests beginning May 5th, 2025, with the implementation of HCBS Fusion. As always, participants and providers are encouraged to contact DSDS if person-centered care plans do not meet participants’ needs

Questions regarding this memorandum should be directed to the Bureau of Systems and Data Reporting via e-mail at HCBS.Systems@health.mo.gov.