From: Erica Keller, Bureau Chief Bureau of Systems and Data Reporting
Subject: HCBS Fusion: Provider User Accounts
This memorandum serves to notify providers of HCBS Fusion provider user account information.
On May 5th, 2025, HCBS Fusion will launch and become the primary case management system for DSDS, replacing the CyberAccess Web Tool. Anyone unfamiliar with HCBS Fusion should navigate to the HCBS Fusion webpage and review all posted materials, including memorandums, training videos, and user guides.
Provider Staff with a CyberAccess Web Tool Account
Provider staff with an existing Web Tool account (as of April 29th, 2025) will have their username, e-mail, and associated provider agency information migrated into HCBS Fusion. Users with existing Web Tool accounts will receive a notification via e-mail no later than 5:00 PM CT on May 5th, 2025. The notification will include a link to create a new password and complete account setup for HCBS Fusion.
- DSDS encourages all existing Web Tool users to review their account information and make appropriate updates to ensure a smooth transition to HCBS Fusion.
On or after May 5th, 2025, any user who has issues with their migrated account should contact DSDS at HCBS.Systems@health.mo.gov.
Provider Staff without a CyberAccess Web Tool Account
Provider Agency staff who do not have a Web Tool account (as of April 29th, 2025) will not have an HCBS Fusion account on May 5th, 2025. A new account request must be submitted by an authorized manager, owner, or other designated leader within the Provider Agency by using the HCBS Fusion Access Request Form. DSDS will review submissions for accuracy prior to approval. Upon approval, approved users will receive account information via e-mail.
- The HCBS Fusion Access Request Form will be available beginning May 5th, 2025. The link to the form will be hosted on the HCBS Fusion webpage.
On or after May 5th, 2025, any user who has issues with their new account should contact DSDS at HCBS.Systems@health.mo.gov.
Provider Reassessors
Provider Reassessors with an existing Web Tool account (as of April 29th, 2025) will have their username, e-mail, and associated provider information migrated into HCBS Fusion. However, to receive elevated privileges necessary to conduct assessments in HCBS Fusion, Provider Reassessors must ensure an authorized manager, owner, or other designated leader within their Provider Agency has completed the Provider Reassessor Survey.
If the Provider Reassessor Survey was not completed, or any Provider Reassessors were excluded in the survey response, an HCBS Fusion account modification request must be submitted by an authorized manager, owner, or other designated leader within their Provider Agency by using the HCBS Fusion Access Request Form.
- The HCBS Fusion Access Request Form will be available beginning May 5th, 2025. The link to the form will be hosted on the HCBS Fusion webpage.
Provider Reassessors who have issues with their account privileges should contact DSDS at HCBS.Systems@health.mo.gov.
Note: DSDS anticipates an above average volume of requests to create, modify, or deactivate user accounts following the launch of HCBS Fusion on May 5th, 2025. As a result, processing times for requests may be impacted and submitters may experience processing delays. We appreciate your patience and understanding as we work to accommodate all users in adopting HCBS Fusion.
Questions regarding this memorandum should be directed to the Bureau of Systems and Data Reporting via e-mail at HCBS.Systems@health.mo.gov.