Webinar: AI In the Healthcare Contact Center: What’s working, and What’s Not

AI moved into the healthcare contact center fast, and the results have been uneven.

Some organizations report real gains in efficiency, staff capacity, and patient experience. Others never made it past the pilot or applied AI to problems it was never built to solve.

Insights include:

• Where organizations applied AI to problems it wasn’t meant to solve, and how to avoid the same missteps
• How AI is changing the day-to-day work of contact center agents, and what it takes to introduce new tools without adding friction
• How leaders are measuring AI’s impact beyond call deflection — across operational, workforce and patient experience metrics
• Where to focus AI investment over the next 12 to 18 months

Webinar