Upcoming Webinar – The Star Struck Factor in Survey Mastery

The next webinar in the Engage series, The Star Struck Factor in Survey Mastery, with expert Brian Lee, is scheduled for September 8 at 9:30 a.m. CT.

Who Should Attend:

• C-Suite
• Executives
• Leaders at every level
• Board members
• Quality
• Physicians & ACPs
• Everyone committed to improving the patient experience

You will learn how to:

• Understand the purpose and goals of the CMS HCAHPS Inpatient Survey
• Gain insights into the credibility of all CMS CAHPS Surveys
• Become knowledgeable about the evolution and purpose of public social media “reputation management” rating sites and how they work
• Interpret the impact of social media websites that empower consumers with rating transparency
• Learn the fundamentals of reading and interpreting the patient experience survey data
• Empower your leaders and caregivers to interpret and use patient experience survey reports for continuous improvement
• Master the five questions leaders need to know and answer about their ongoing patient experience scores
• Grow market share about star ratings and their market impact
• Gain important insights about the significant financial impact of survey ratings on market growth and decline

2 Powerful Action Take-Away Tools:

• The Patient Experience Reporting Protocol Guide
• Seven Steps to Improve Patient Experience Response Rates

When: Friday, September 8, 9:30 a.m. CT

Cost: No charge

Register Now