HRSA Surveys Grantees
Survey Aims to Improve the Quality of Services, Assistance, and Support
Some 4,500 grantees across all agency programs were invited last week to complete the second annual Grantee Satisfaction Survey.
The survey aims to give agency program staff and decision-makers benchmarks in such areas as efficiency, timeliness, responsiveness, quality, and overall satisfaction with HRSA programs, products, and services.
“This is a chance to interact with our grantees in a very direct and meaningful way, both on what we’re doing well and where we could improve,” said HRSA Acting Administrator Jim Macrae. “And because it goes out to everyone, it represents a valuable snapshot in time as we continue our quality improvement efforts.”
The survey, administered by the Office of Planning, Analysis and Evaluation (OPAE), will run for about four weeks. Last year, nearly six out of ten survey responders replied — with overwhelmingly positive results: More than 90 percent of grantees reported that they were “very satisfied” or “satisfied” on 28 questions. OPAE is working with CFI/Federal Consulting Group to field the survey, and grantees should have received an invitation from CFI requesting participation.