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Missouri WISEMAN Program Manual

Diagnostic and Blood Pressure Medical Follow-Up Services

Missouri WISEMAN Program Manual


Diagnostic and Blood Pressure Medical Follow-Up Services

WISEWOMAN ALERT Values

WISEWOMAN ALERT Values are clinical measures or laboratory results that require medical follow-up immediately or within 7 days of the WISEWOMAN office visit. Follow-up can be completed the same day, if possible, with a WISEWOMAN Diagnostic Visit. The provider should document the date of the medical work-up on the screening form and note follow-up details. If a woman does not receive a work-up or intends to follow-up with another provider, the WISEWOMAN Education Coordinator should be notified and the follow-up information should be coded appropriately in MOHSAIC. Providers must also enter a claim for any visit including an ALERT Value within 7 days of the date of service (DOS).

WISEWOMAN ALERT Values

  • Blood Pressure (BP): SBP >180mmHg and/or DBP >120mmHg
  • Blood Glucose (fasting or non-fasting): <50mg/dL or >250mg/dL

*Note: There are no ALERT values for cholesterol or A1C*

ALERT Value Reporting Guidelines

  • Record the participant’s BP and lab values on the WISEWOMAN Screening or Diagnostic Form, as appropriate (entering any ALERT value in MOHSAIC will automatically trigger the ALERT box to be completed)
  • Record the date of the medical evaluation with a qualified practitioner on the WISEWOMAN Screening or Diagnostic Form
  • Code the status of the ALERT value work-up with numerical coding system on the paper form and in MOHSAIC
  • The numerical coding system for the status of a work-up is as follows:
    1. 1. Work-Up Complete: Participant has been seen and diagnosed by a medical provider either the day of the screening visit or within seven (7) days of the screening visit
    2. 2. Follow-Up/Work-Up by Alternate Provider: Participant intends to see alternate provider within 7 days
    3. 3. Participant Refused Work-Up: Participant has an ALERT value, but refused work-up
    4. 4. Work-up Not Completed, Participant Lost to Follow-Up: Participant had an ALERT value, but was lost to follow-up and work-up was not completed
  • A participant who did not attend her scheduled work-up within THREE (3) months after a screening visit and could not be reached to reschedule another appointment is considered “lost to follow-up”

Lost To Follow-Up Guidelines

CDC requires specific documentation on ALERT value participants, which is submitted on the WISEWOMAN Screening or Diagnostic Form for the participant. There is a section on the Screening Form and the Diagnostic Form titled “ALERT Value Notes,” where information regarding the participant’s treatment plan and follow-up will be documented.

If a participant is referred to an outside clinician for ALERT value follow-up, the referring WISEWOMAN clinic is responsible for following up with the outside clinic to see if participant attended her appointment and obtain records to report back to the WISEWOMAN Program. Providers should notify the WISEWOMAN Education Coordinator if any participant is “lost to follow-up” and document the information on the appropriate form, including contact attempts.

WISEWOMAN Participant Is Considered “Lost To Follow-Up” When:

  • Participant is referred to a medical provider in-house for the ALERT value follow-up and the clinic has three documented phone calls or attempts to reach participant to have ALERT value addressed with the medical provider with no response
  • Participant is referred to an outside clinician and the referring WISEWOMAN clinic attempts to make the appointment within seven (7) days and are unable to

Blood Pressure Management

Improving control of hypertension is a major focus of the WISEWOMAN Program. Providers are expected to conduct additional preventive services for participants who have disease level hypertension, which is defined as a woman with an average BP of ≥130/80.

It is required that a WISEWOMAN participant receive follow-up services if they present to the provider with an abnormal or disease level blood pressure. This follow-up can be completed with a Blood Pressure Medical Follow-up, Diagnostic Office Visit or a Health Coaching session to discuss blood pressure management.

Blood Pressure Medical Follow-Up

Blood Pressure Medical Follow-Ups (yellow) are recommended for participants with abnormal disease level hypertension (Stage 2 ≥140/≥90 and ALERT Level ≥180/≥120) identified during a WISEWOMAN screening visit. The WISEWOMAN Program will reimburse up to three 25-minute, face-to-face, in-office Blood Pressure Medical Follow-Ups within 12 months of the participants Initial RRC or Annual screening visit. Two complete blood pressure measurements are required and BP Medical Follow-Ups can be completed by any trained medical staff who has the ability to contact a practitioner, if necessary. BP Medical Follow-Ups should be submitted as a WISEWOMAN First/Second/Third Blood Pressure Medical Follow-Up claim in MOHSAIC.

Diagnostic Office Visit

A Diagnostic Office Visit (gray) is utilized when a participant has an abnormal WISEWOMAN screening. WISEWOMAN will reimburse providers for one 30 minute, face-to-face Diagnostic Office Visit per grant year.

Qualifying Reasons for a Diagnostic Office Visit

  • Hypertension (≥130/80)
  • Elevated cholesterol
  • Elevated blood glucose
  • Smoking cessation medication
  • Mental health follow-up

Diagnostic Office Visit Guidelines

  • Must be a face-to-face visit with a qualified clinician (e.g. physician, physician assistant or nurse practitioner)
  • If the screening clinic does not have a qualified clinician on-site, the participant should be referred to an outside provider and it is the responsibility of the referring WISEWOMAN provider to obtain follow-up information for the Diagnostic Office Visit to reimburse the provider
  • Must be completed to confirm a diagnosis of hypertension (≥130/80), high cholesterol or diabetes, assess and prescribe medication for smoking cessation or follow-up on mental health concerns
  • A participant can still receive a Diagnostic Office Visit if they have a history of any of the qualifying conditions
  • Documentation of the reason(s) for the Diagnostic Office Visit must be completed on the WISEWOMAN Diagnostic Form (gray)
  • Diagnostic Office Visits should be scheduled within 7 days for any ALERT value
  • Diagnostic Office Visits can be completed on the same day as the screening visit, if possible, and do not require additional BP or lab values (the provider can input the values from the screening visit)
  • If a Diagnostic Office Visit is completed at a later date, two new complete BP measurements are required
  • Document any ALERT values on the WISEWOMAN Diagnostic Form (gray)
  • Screening providers must be able to link participants to medical services for medical evaluation and assist participants with access to low-cost or free medication
  • Submit a WISEWOMAN Diagnostic claim in MOHSAIC for the participant’s Diagnostic Office Visit for reimbursement of services with all required components

*Note: WISEWOMAN is unable to reimburse for the cost of any medications*

HEALTH COACHING

Missouri WISEMAN Program Manual


Diagnostic and Blood Pressure Medical Follow-Up Services

Health Coaching (HC) is a provider-based lifestyle education program (LSP) that applies a collaborative, participant-focused approach to enable participants to take responsibility for their health and well-being. The goal of HC is to help participants increase readiness and gain confidence to make lasting changes for improved health. Health Coaching can be conducted by any trained medical professional (e.g. nurse, dietitian, pharmacist, counselor, community health worker, etc.) involved in implementing Team-Based Care as a WISEWOMAN provider. Utilizing a range of medical professionals is encouraged by the WISEWOMAN program to best serve the participant’s needs and meet their defined goals.

Women will work collaboratively with their health coach to determine a priority area(s) of focus for the brief coaching interventions. Motivational interviewing techniques will be effectively utilized to elicit and strengthen motivation for changing behaviors related to the priority area. Drawing on core components of this counseling approach, health coaches will employ open ended questions, affirmative statements, reflective listening skills and summarizations to effectively capture and resonate change talk and self-motivational statements communicated by the participant.

Principal Tenets of Health Coaching

  • Participant-Centered—interaction is collaborative and non-directive
  • Participant-Tailored—participants choose the goals that they want to address, quantity and duration of sessions can vary based on participant’s needs and desires, coaching can be done in person or by phone to eliminate barriers to participation
  • Whole-Person Approach—all health risks and conditions of an individual are taken into consideration and women are linked to additional community-based resources, as necessary

Health Coaching Priority Areas

WISEWOMAN Health Coaching priority areas include, but are not limited, to the following topics:

  • Healthy eating
  • Physical activity
  • Blood pressure management
  • Smoking cessation
  • Medication education
  • Mental health

Referral to Health Coaching

Health Coaching should be offered and encouraged for all WISEWOMAN participants. However, it is most appropriate for WISEWOMAN participants who:

  • Indicate a readiness for change
  • Agree that HC is an appropriate HBSS for them
  • Prefer to individualize their HBSS
  • Desire a condensed program delivery timeline

Health Coaching Guidelines

Risk Reduction Counseling precedes Health Coaching and lays the groundwork for a woman’s priority areas. For participants that show readiness for engagement and motivation to change, an initial Health Coaching session may be conducted in conjunction with a WISEWOMAN Screening/Risk Reduction Counseling. Because Health Coaching differs from RRC, Health Coaching content must be distinct and separate from RRC. Health Coaching should be submitted as a WISEWOMAN Education claim in MOHSAIC or included in the WISEWOMAN Screening (RRC, Initial or Annual) claim submission.

Initiation of Health Coaching

WISEWOMAN participants should be encouraged to schedule an initial Health Coaching session within two weeks of referral, if unable to complete the first Health Coaching in conjunction with RRC, but ultimately may propose a schedule informed by personal goals, learning style and schedule availability. Health Coaching sessions should be staggered in intervals to ensure that participants have sufficient time to institute behavior change, maximize opportunity for application and support self-efficacy.

Delivery of Health Coaching

To minimize known barriers to participant access and maximize participant choice, Health Coaching must be offered both face-to-face and via phone. Health Coaching sessions can range from 15-45 minutes, completed individually or in a group setting.

Requirements for Health Coaching Delivery Methods Include:
  • Individual, face-to-face Health Coaching—provided, at a minimum, in a private exam, counseling or conference room located at a WISEWOMAN clinic
  • Individual, telephonic Health Coaching—health coach must be, at a minimum, conducting counseling from a private or semi-private room or office in a clinic
  • Group, face-to-face Health Coaching—provided, at a minimum, in a private conference room at a clinic with multiple WISEWOMAN participants

Tracking Health Coaching Sessions

Health Coaching sessions conducted by WISEWOMAN providers will be documented using the Health Coaching Reporting Form (peach). Each form is used through the completion of Health Coaching. The form will be incorporated into the WISEWOMAN MOHSAIC database to further support documentation and program evaluation processes. Health Coaching sessions should be completed 2-4 weeks apart, if possible. The WISEWOMAN health coach will document the date, session length, delivery method, topic(s) and comments on the form for Health Coaching sessions 1-3. On the 4th Health Coaching, it is required to complete a face-to-face WISEWOMAN Follow-Up Rescreen (hot pink).

Follow-Up Rescreen Requirements

WISEWOMAN health coaches must follow-up with participants within four weeks of completion of their third Health Coaching session to complete the WISEWOMAN Follow-Up Rescreen (hot pink). This should be submitted as a WISEWOMAN Follow-Up Rescreen claim in MOHSAIC. A Follow-Up Rescreen should be conducted face-to-face and must include the following components:

  • Completion of health history assessment questions (also found on the WISEWOMAN Assessment Form) regarding a woman’s risk for CVD including:
    • Previous CVD and risk levels
    • Use of medications for HTN, cholesterol and/or diabetes
    • Nutritional habits
    • Physical activity
    • Alcohol use
    • Overall wellness/mental health
    • Smoking status/tobacco use
  • Height, weight and BMI
  • Two complete blood pressure (BP) readings with an average reading
  • *Laboratory tests (if ordered and deemed necessary by a qualified practitioner)

Completion and Continuation of Health Coaching

Completion of Health Coaching consists of three Health Coaching sessions, in addition to, a face-to-face Follow-up Rescreen (hot pink) during the 4th session. Health Coaching should ideally be completed in less than six months. Once a participant has completed one cycle of Health Coaching, further HBSS should be offered to the woman. After a Follow-Up Rescreen, a WISEWOMAN participant can continue Health Coaching sessions for up to 16 sessions/year. A new Health Coaching Reporting Form (peach) will be used to track each cycle of Health Coaching sessions.