Proofpoint Mail Encryption Instructions for Providers

Instructions to Initiate an Encrypted Email
Instructions to Reply to an Encrypted Email

It is important to remember that all Protected Health Information (PHI) must be exchanged securely. Proofpoint software allows providers and vendors to submit information to DSDS electronically without compromising participant confidentiality.

DSDS Regional Evaluation Team (REV) Contact Information

Contact with REV Team may include, but is not limited to:

  • Completion of a reassessment and requested care plan (only applicable to providers enrolled as 27 type)
  • Editing/deleting case notes or attachments
  • Significant change in participant’s circumstances

Conduent Provider Outreach Representatives
Providers should contact their Xerox Provider Outreach Representative for all issues related to user account maintenance including enrollment, access, password issues and adding or deleting user accounts. It is the provider’s responsibility to contact their Xerox Provider Outreach Representative when a user no longer needs access to the HCBS Web Tool, i.e. employee termination/resignation.

DSDS Web Tool Project Management Unit:

Contact the Web Tool Project Management Unit for assistance utilizing the Web Tool.