Proofpoint Mail Encryption Instructions for Providers
It is important to remember that all Protected Health Information (PHI) must be exchanged securely. Proofpoint software allows providers and vendors to submit information to DSDS electronically without compromising participant confidentiality.
Contact with DSDS Regional Evaluation Team (REV) may include, but is not limited to:
- Editing/deleting case notes or attachments
- Significant change in participant’s circumstances
- Notification of the completion of a reassessment and requested care plan (only applicable to providers enrolled as 27 type)
Providers should contact their Conduent Provider Outreach Representative for all issues related to user account maintenance including enrollment, access, password issues and adding or deleting user accounts. It is the provider’s responsibility to contact their Conduent Provider Outreach Representative when a user no longer needs access to the HCBS Web Tool, i.e. employee termination/resignation.
HCBS Systems and Data Reporting Unit:
Contact the HCBS Systems and Data Reporting Unit for assistance utilizing the Web Tool.