Conduent Provider Outreach Representatives are responsible for assigning unique usernames and passwords to the appropriately identified HCBS provider staff. Usernames and passwords shall never be shared. Users can manage their passwords on the 'My Account' tab within CyberAccess. When creating a new password, it must include a minimum of 8 characters, at least 1 uppercase, 1 lowercase, 1 number and 1 symbol.

When a user has forgotten their password, they must select 'Forgot Password' on the log in screen after entering the username. Unless the user has changed their security question, the following question will display:
'What is your favorite vacation destination?' Enter 'Hawaii.' Select 'Submit.' The user will receive a new password via the e-mail address associated with their CyberAccess account. All users are required to log in at least once every 45 days to ensure their account does not become inactive.

Providers should contact their Conduent Provider Outreach Representative for all issues related to user account maintenance including enrollment, access, password issues and adding or deleting user accounts. It is the provider’s responsibility to contact their Conduent Provider Outreach Representative when a user no longer needs access to the HCBS Web Tool, i.e. employee termination/resignation.

Conduent Provider Outreach Representatives

Settings (To Ensure Access to the HCBS Web Tool)

Internet Explorer Icon

Always log in using Internet Explorer as the browser. System Requirements are located at the bottom of the CyberAccess log-in screen.

Internet Options can be located in the upper right corner of the computer screen "gear wheel." The Tools menu is also available by selecting the Alt key next to the space bar. (Menu will appear at the top of the screen.)

Turn off Pop-up Blocker

  • From the tools menu of your internet browser select Internet Options / Privacy tab.
  • The "Turn on Pop-up Blocker" checkbox should be unchecked.

Compatibility View Settings

  • Ensure that has been added to the "Compatibility View settings" from the tools menu of your internet browser.
  • When the Compatibility View Settings dialog box opens, if is located in the "Add this website" entry field, select Add and Close.  If the website is already listed in the "Webites you've added to Compatibility View:" just select Close.

Trusted Sites

Ensure both CyberAccess web addresses are listed as a ‘Trusted sites.’
Select the following from the tools menu of your internet browser:

  1. Internet Options;
  2. Security tab;
  3. Trusted sites (green checkmark);
  4. Sites; and should display in the Websites: field.  If an address is missing, type that address (URL) in the "Add this website to the zone:" field and select:
  5. Add;
  6. Close;
  7. OK.

When the Trusted Sites dialog box closes, click OK on the Internet Options dialog box.

Printing Documents from the Web Tool

Adobe Reader software is required to enable printing.