This page contains policies for the Missouri WIC Program. Note: This manual was designed for Missouri WIC Local Agencies and is not intended for the general public. It contains terms, abbreviations, and acronyms that may not be familiar to those outside of WIC and the field of nutrition or healthcare.

USDA Federal Regulations

WIC Operations Manual (WOM) Definitions

02/21/2020 Update to WIC policies and procedures.

Two sets of policies will be used during the eWIC rollout.

Local agencies issuing checks will reference the policies located in the Local Agencies issuing checks - WIC Operations Manual (WOM) tab below. Upon statewide implementation this tab will be retired.

Local agencies issuing eWIC cards will reference the policies in the Local Agencies issuing eWIC cards - WIC Operations Manual (WOM) tab below. This tab contains new eWIC specific policies along with the current policies in an updated numbering system.

Complete WOM Document

General Volume

Management Section

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Funding Accountability Section

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Monitoring and Compliance Section

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Nutrition/Health Volume

Management Section

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Certification Section

USDA Definitions and Justification

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Nutrition Education Section

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Food Package Section

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Administration Volume

Management Section

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Certification Section

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Food Instrument Accountability Section

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Caseload Management Section

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Clinic Administrative Procedures Section

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Retailer Responsibilities Section

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Breastfeeding Volume

Peer Counseling Section

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WIC Breastfeeding Section

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Local Agencies issuing eWIC cards - WIC Operations Manual (WOM)

WOM Crosswalk

Policy Title

Policy Number

I. RETAILER MANAGEMENT
Local Agency and Authorized WIC Retailer Roles 1.1.010
Conflict of Interest 1.1.020
II. NUTRITION SERVICES
1. Breastfeeding
Breastfeeding Coordinator 2.1.010
Supportive Breastfeeding Environment 2.1.020
Breast Pump Policy 2.1.030
2. Breastfeeding Peer Counseling
Breastfeeding Peer Counselor Job Description 2.2.010
Breastfeeding Peer Counseling Program Coordinator Job Description 2.2.020
Senior Breastfeeding Peer Counselor Job Description 2.2.030
Compensation of Peer Counselors 2.2.040
Documentation of Participant Contacts 2.2.050
Referrals of Breastfeeding Participants 2.2.060
Breastfeeding Peer Counseling Social Media 2.2.070
Local Agency Cell Phone Usage 2.2.080
3. Food Package
WIC Approved Food List 2.3.010
Guidelines for Issuance of Food Package I & II to Infants 2.3.020
Guidelines for Issuance of Formulas, WIC-Eligible Nutritionals, and Other Supplemental Foods under Food Package III 2.3.030
Guidelines for Issuance of Food Package IV to Children 2.3.040
Guidelines for Issuance of Food Packages V, VI and VII to Women 2.3.050
Guidelines for Food Issuance: Homeless Women, Infants and Children 2.3.060
Prorated Food Packages 2.3.070
Return and Replacement of Standard Formula, Exempt Formula or WIC Eligible Nutritionals 2.3.080
Primary Contract Infant Formula 2.3.090
Exempt Infant Formula and Medical Food Selection 2.3.100
Food Selection Criteria 2.3.110
Food Package: State and Local Agency Responsibility 2.3.120
4. Nutrition
Training Local WIC Providers 2.4.010
State Agency Responsibility: Nutrition Education 2.4.020
Nutritionist 2.4.030
Nutrition Coordinator 2.4.040
Competent Professional Authority (CPA) 2.4.050
WIC Certifier 2.4.060
Health Professional Assistant (HPA) 2.4.070
Care Plans and High-Risk Risk Factors 2.4.080
Serving Homeless Persons 2.4.090
Guidelines for Nutrition Education: Approved Resources 2.4.100
Effective Nutrition Education 2.4.110
III. INFORMATION SYSTEMS
Equipment Inventory 3.1.010
WIC Equipment: Temporary Loan, Repair and Replacement 3.1.020
Income Guidelines 3.1.030
WIC Applications, Access, User Names, Passwords and Security 3.1.040
Certification and Backup Forms 3.1.050
IV. ORGANIZATION AND MANAGEMENT
WIC Coordinator 4.1.010
Administrative/Clerical 4.1.020
Using Volunteers 4.1.030
No-Smoking Policy 4.1.040
Local Agency Plan 4.1.050
Disaster/Emergency Preparedness Plan 4.1.060
Social Media Communications and Outreach 4.1.070
V. NUTRITION SERVICES AND ADMINISTRATION
Monthly Administrative Cost Reports 5.1.010
Line Item: Personnel Compensation 5.1.020
Line Item: Personnel Benefits 5.1.030
Line Item: Contract Services 5.1.040
Line Item: Conference and Training 5.1.050
Line Item: Travel 5.1.060
Line Item: Equipment Purchases 5.1.070
Line Item: Nutrition and Breastfeeding Materials 5.1.080
Line Item: Administrative Office Costs 5.1.090
Line Item: Medical Materials 5.1.100
Line Item: Computer Hardware/Software 5.1.110
Line Item: Facilities Costs 5.1.120
Line Item: Indirect Costs 5.1.130
Line Item: Special Funds 5.1.140
In-Kind Costs 5.1.150
Local Agency Outside Contracting 5.1.160
WIC Program Income 5.1.170
VI.  FOOD FUNDS MANAGEMENT
VII. CASELOAD MANAGEMENT
Outreach 7.1.010
Contracted Caseload Participation 7.1.020
No Shows: Follow Up 7.1.030
Waiting Lists 7.1.040
Clinic Access 7.1.050
VIII. CERTIFICATION ELIGIBILITY AND COORDINATION OF SERVICES
Participant Confidentiality 8.1.010
Participant Referrals 8.1.020
Conflict of Interest and Separation of Duties 8.1.030
Value of WIC Benefits 8.1.040
Proof of Pregnancy 8.1.050
Physical Presence at Certification or Mid-Certification Assessment 8.1.060
Guidelines for Annual Certification and Mid-Certification Assessment (MCA) Data Collection and Risk Factor Assignment 8.1.070
Participant Explanation 8.1.080
Weight Standards for Women and Adolescent Females 8.1.090
Exit Counseling 8.1.100
Timelines for Applicant Processing 8.1.110
Residence Requirements for Participants 8.1.120
Income Assessment and Documentation 8.1.130
Determining Household Size 8.1.140
Voter Registration 8.1.150
Transfer of Certification and Verification of Certification (VOC) 8.1.160
Notification of Ineligibility, Termination, or Expiration of Certification 8.1.170
Schedule Certification Periods 8.1.180
Authorized Representatives and Alternative Representatives 8.1.190
Proxies 8.1.200
Proof of Identity 8.1.210
Nutrition Risk Criteria 8.1.220
IX. FOOD DELIVERY/FOOD INSTRUMENT ACCOUNTABILITY AND CONTROL
Food Instrument Accountability and Liability 9.1.010
Food Benefit Issuance Cycles 9.1.020
Food Instrument Replacement 9.1.030
Food Instrument Inventory Management 9.1.040
X. MONITORING AND AUDITS
WIC Local Agency Nutrition Services Contract and Attachments 10.1.010
Participant Violations 10.1.020
State and Local Agency Monitoring Process 10.1.030
Management Evaluation System 10.1.040
Local Agency Administrative Appeals 10.1.050
Audit 10.1.060
Local Agency Record Retention and Destruction/Audit Letter 10.1.070
Local Agency Collections 10.1.080
XI.  CIVIL RIGHTS
State Agency: Civil Rights Compliance 11.1.010
Local Responsibility: Civil Rights Compliance and Public Notification 11.1.020
Participant Fair Hearings 11.1.030
Civil Rights Impact Analysis 11.1.040

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