SUBJECT 1: No Local Agency eWIC Delays/Local Agency Backup Advised
SUBJECT 2: Non-Working eWIC Card Reader/Writers
SUBJECT 3: WICShopper App “Capture Benefits” Update
SUBJECT 4: Missouri WIC Association (MWA) Election Results

JOB POSTING: Full-Time WIC Clerk/Health Professional Assistant – Family Care Health Centers


SUBJECT 1: No Local Agency eWIC Delays/Local Agency Backup Advised. All WIC state agencies are under federal mandate to be fully eWIC implemented by October 1, 2020. The USDA has worked with the Missouri state agency to establish a very specific rollout timeline to which the Missouri state agency must abide. The Local Agency Nutrition Services agreement sections 5.1 and 5.2 state that the state agency will establish the timeline in which eWIC shall be implemented within local agencies and that the local agency will ensure staff is available during rollout.

It is understandable that some local agencies may struggle with issues directly related to COVID-19 in the upcoming weeks’ rollouts, including local agency staff being personally affected by COVID-19 illness. It is strongly advised that all local agencies preemptively establish a mutual partnership with one or more other local agencies to assist in the continuation of WIC services should a local agency be impacted to the point where there are no staff, or not enough staff, to continue services to the agency’s full caseload. This applies to local agencies that have previously implemented eWIC or will be implementing eWIC in the coming weeks. The state agency can very quickly enable a local agency willing to access the participant records of another local agency should they need to provide assistance. The state agency will not provide access to another agency’s caseload in advance of an actual need, but we request that local agencies work through TA staff should this need arise.

No additional funding will be automatically distributed to local agencies covering another agency’s caseload for the temporary period that coverage may be required. Many agencies have had declining caseloads and would be able to absorb a limited amount of additional expenses for providing services for this very temporary period. If a local agency covering another agency’s caseload does find that their current budgets cannot absorb the additional caseload coverage, that agency can provide justification for additional costs through their TA staff for reimbursement consideration.

Please refer to your local agency’s emergency response plan procedures and refer to the Missouri WIC Disaster Plan if WIC operations are disrupted or there are not sufficient staff to meet separation of duties requirements. If you have questions or need assistance with continuity planning in the event your local agency does not have staff to continue providing WIC services for a period of time due to COVID-19-related issues, immediately contact your TA staff.

SUBJECT 2: Non-Working eWIC Card Reader/Writers. If WIC local agencies (LAs) find that they have malfunctioning eWIC card reader/writers, please contact the MOWINS Help Desk before requesting replacement reader/writers. The issue may be resolved remotely by either emailing or calling (800) 554-2544. Please be prepared to provide the WIC tag number(s) of the malfunctioning reader/writer(s) when contacting the Help Desk and a detailed description of the malfunction and any effort that was made to remedy the issue.

If the card reader/writer must be replaced, the Help Desk will email the WIC Fixed Asset Manager to initiate replacement.

SUBJECT 3: WICShopper App “Capture Benefits” Update. Missouri participants can now register eWIC cards within WICShopper! Next time a participant uses the app the Capture Benefits icon will be replaced by My Benefits. Once they tap on My Benefits they will be prompted to enter their eWIC card number to register. Any new WICShopper users will prompted to register as soon as they select Missouri from the main provider selection screen.

This feature allows participants to scan products as they shop to verify WIC-eligibility. The app will tell them if an item is WIC-eligible as well as tell them if the item is eligible for them with their remaining benefits. Please note that reporting of WIC purchases can be delayed up to 48 hours. Participants will need to be informed that recent purchases may not be reflected in the benefit balance of the app.

Please contact your Technical Assistance staff with any questions related to WICShopper.

SUBJECT 4: Missouri WIC Association (MWA) Election Results. The MWA welcomes the following board members:

Treasurer – Deb Cullum (Adair County Health Department)
Eastern District Board Member – Megan Hickey (St. Charles County)
Northwest District Board Member – Lori Bunton (Clay County Public Health Center)
Southeast District Board Members – Alica White (Madison County Health Department)
Carlene Williams (Pemiscot County Health Center)

The purpose of MWA is to link WIC local agencies in the statewide forum to act collectively on behalf of the WIC program. Specifically, MWA provides peer support and opportunities to exchange information, works towards quality community nutrition by influencing public health and nutrition services at the state and national levels, enhances professional knowledge by providing workshops, promotes legislative awareness, and participates in the planning and implementation of the Biennial WIC Conference. All local agencies are members of MWA. Actively participating in MWA is a great way to learn more about what is happening across the state and improve communication and practices within your district and agency. For information on how to get involved, contact MWA President-Elect, Joan Brundage at

SUBJECT 5: CEU Corner.
Cannabis Use in Pregnancy and Lactation. The Association of State and Public Health Nutritionists (ASPHN) is offering a free webinar with Laura M. Borgelt, PharmD, MBA, on cannabis use in pregnancy and lactation on Thursday, August 20, 2020 at 1:00 p.m. CT. Please see the attached invitation for call-in information.
Please contact if you have any questions.

WIC Positions

JOB POSTING: Full-Time WIC Clerk/Health Professional Assistant – Family Care Health Centers. Family Care Health Centers is accepting applications for a full time WIC Clerk / Health Professional Assistant (HPA). Responsibilities include determining eligibility of WIC applicants, collecting and documenting height, weight, blood work data, and providing clerical support. Strong customer service skills required. Qualifications: High School Diploma/GED; 1+ years WIC experience preferred.

To apply, send resume to:
Amy Callico, RD, LD
Nutrition Services Team Leader
Family Care Health Centers
401 Holly Hills Ave.
St. Louis, MO 63111
(314) 353-5190 x3043

Missouri WIC is an equal-opportunity employer.