MOWINS Training Sessions

PLEASE NOTE - All Sessions explain MOWINS’ functionality as of the time the modules were created.  For more information on approved foods, staff roles, accessibility, and WIC policies, please refer to the Missouri WIC Operations Manual (WOM) or contact your TA staff.

Session/Module Checklist (2 pages)

The checklist can be used to track which modules you have completed. The checklist is in the form of an Excel spreadsheet.

Clicking the links below will take you to a specific page listing each module in that session. As a new trainee, you are required to complete all of the sessions listed below.

Required for all new trainees or use as a “refresher”

• Session 1 – Intro to MOWINS
  • ASAP Webpage - Online Access Request Form
  • ASAP Instructions for MOWINS
  • Includes Roles and Descriptions
• Session 2 – Participant Search/List
• Session 3 – Participant Folder
• Session 4 – Certification Guided Script (CGS) – Part 1
• Session 5 – Certification Guided Script (CGS) – Part 2
• Session 6 – Certification Guided Script (CGS) – Part 3
• Session 7 – Benefits Issuance

MOWINS eWIC Trainings

• Module 1a (11 minutes) - This module provides an overview of the following eWIC training modules and some of the general eWIC changes in MOWINS.
  • Script
• Module 1b (14 minutes) - This module provides an overview of eWIC EBT household demographics and EBT card history.
  • Script
  • Deactivating and Replacing eWIC Cards
• Module 2 (15 minutes) - This module provides an overview of the eWIC benefit issuance process and how to view EBT transaction history.
  • Script
• Module 3 (20 minutes) - This module provides an overview of voiding issued food and changing issued food for eWIC
  • Script
  • Change a Food Item Issued - Generic
  • Change a Food Item Issued - Milk and Cheese
  • Voiding Benefits
• Module 4 (7 minutes) - This module provides an overview of changing an issued formula.
  • Script
  • Change Issued Formula
• Module 5 (12 minutes) - This module provides an overview of issuing formula when the breastfeeding status decreases from fully breastfeeding.
  • Script
  • Issuing Formula -BF Status Change
• Module 6 (12 minutes) - This module provides an overview of the eWIC process for increasing issued formula and breastfeeding status changes in MOWINS.
  • Script
  • Increasing Issued Formula - MBF to SBF-NBF
• Module 7 (13 minutes) - This module provides an overview of issuing more formula or infant foods to participants with food package III.
  • Script
  • Food Package 3- Add Formula
  • Food Package 3- Add Infant Foods
• Module 8 (15 minutes) - This module provides an overview of the EBT household change guided script, change household ID.
  • Script
  • Change Household ID - Create New
  • Change Household ID - Find Existing
  • Change Household ID – Informational Guidance
  • Change Household ID – Flowchart
• Module 9a (6 minutes) - This module provides a basic overview of direct ship functionality in eWIC.
  • Script
  • Direct Ship - Need New Formula
• Module 9b (7 minutes) - This module provides an overview of adding more formula using direct ship.
  • Script
  • Direct Ship - Adding More Formula
  • Change Food Issuance Type

Required Annually

• MOWINS Security Training