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CMS Updates

January 13, 2015

Medicare Update: Open Payments – New Tutorial Available; Reminder: Jan. 15 Q&A; System Down Through Late Jan.
Program Overview Video Tutorial Now Available

The 2014 Open Payments Program Overview and Enhancements – Video Tutorial is now available on the Open Payments website on the Resources page.

This video provides an overview of the 2014 Open Payments program year, along with general guidance on navigating the Open Payments system. During this 20 minute video, viewers can reaquaint themselves with the reporting process and timeline, get an overview of system enhancements, and learn where to access resources and information.

Don’t Forget: Attend Open Payments Question & Answer Session on January 15

Mark your calendars to attend the next Open Payments informal Question & Answer session. The event will take place on January 15, 2015 from 11:30 a.m. to 12:30 p.m. (EST). Call-in information for this session has been posted to the Events page of the Open Payments website.

The Open Payments team will be available to respond to your questions about the recent data refresh, and the 2014 Open Payments program year. If time runs out before all questions are addressed, you can either send your question to the Help Desk at, or save your question for a future Question & Answer Session. CMS plans to conduct these sessions regularly each month, and will announce upcoming calls at least a week in advance.

Save this meeting to your calendar:
January 15, 2015 11:30 a.m. – 12:30 p.m. (EST)
Who should attend: Anyone interested in learning more about the most recent data publication, as well as what to expect for the 2014 reporting year.

To best facilitate our audience for this call, CMS asks that all working press inquiries should be sent to the CMS press office mailbox at Please include your professional contact information, specific concerns, and your deadline.

Dial-in information: Note that there will be no online portion to this meeting; please use this phone line for the audio meeting: 1-877-267-1577

Meeting Number: 995 248 830 (a password is not required)

Questions: Bring your questions to this session, and follow the moderator’s instructions for how to unmute your line and pose your question to the Open Payments team. Questions should be related to:

  • The December 19, 2014 data refresh, or
  • The upcoming 2014 Open Payments program year (review the new video tutorial on this topic).

Open Payments System Unavailable through Late January

The Open Payments system remains unavailable until late January. CMS is currently working on system enhancements and preparing for the 2014 program year. Read more about the system enhancements we’re working on here.

Questions—Contact Live Help Desk

Creating Public Transparency of Industry-Physician Financial Relationships. Learn More.

For more information, please visit the Open Payments website and sign up for the Open Payments listserv. If you have any questions, you can submit an email to the Help Desk at

Live Help Desk support is available by calling 1-855-326-8366, Monday through Friday, from 7:30 a.m. to 6:30 p.m. (CT), excluding Federal holidays. Peak Help Desk call time is between 11:00 a.m. and 2:00 p.m. (CT), although average wait time is usually short even during peak call time.

The Help Desk refers media inquiries to CMS’ Press Office for response.

Centers for Medicare & Medicaid Services (CMS) has sent this update. To contact Centers for Medicare Services (CMS) go to our Contact Us page.

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