It is critical that HCBS providers enroll in CyberAccesssm. Enrollment ensures that HCBS providers are available for selection within the appropriate provider list for HCBS.

Upon enrollment pertinent provider staff shall obtain a username and password in order to access CyberAccesssm and the HCBS Web Tool.

  • HCBS provider supervisors, clinical staff, field coordinators, assessors and billing staff may request access.
  • Direct care staff including in-home aides and other home care staff shall not have access.

Xerox Heritage, LLC manages provider enrollment in CyberAccesssm. New HCBS providers must complete the CyberAccesssm Checklist and return it to the appropriate Xerox Provider Outreach Representative.

Cyber Access Checklist

Conduent Provider Outreach Representatives