May 6, 2013 WIC Update

SUBJECT 1: Breastfeeding Continuing Education Opportunity
SUBJECT 2: REMINDER: WIC Help Desk Meeting
SUBJECT 3: Procedures for Correcting MOWINS Data-Reminder
SUBJECT 4: Over-the-Telephone Foreign Language Interpretation-New Statewide Contract


  1. Breastfeeding Continuing Education Opportunity: “Secrets of Baby Behavior” training is available at several locations throughout the state. This training is based on Dr. Jane Heinig’s research from UC Davis and will assist all local WIC provider staff to understand what normal newborn behavior is and how it relates to infant feeding. Materials from this training will assist WIC agencies in providing baby behavior education in a consistent and effective manner. A short presentation will also be provided on Missouri milk banks and depots. All local WIC provider staff are encouraged to attend. Peer Counselors received this training in January and this is another opportunity for those who were unable to attend previously.

    Training dates and locations are listed on the attached registration form. If you are interested in attending one of these sessions please complete the form and email to Reba Brown at Reba.Brown@health.mo.gov. If you have any questions about the training please contact Kathy Mertzlufft by email at Kathy.Mertzlufft@health.mo.gov or by phone at 573-526-4792. (ONE ATTACHMENT)

  2. REMINDER: WIC Help Desk Meeting: This is a reminder that there will be no WIC Help Desk coverage on Friday, May 17, 2013, from 8:30 am to 10:30 am. Although staff will not be available during these hours, feel free to leave a message and all calls will be returned as soon as possible. The purpose of these meetings is to review processes and procedures in order to provide the highest quality customer service to local agencies and WIC participants.

    In our ongoing efforts to better our customer service please remember to complete the WIC Help Desk Customer Service Survey regarding your experience after contacting the WIC Help Desk. The survey can be located here and should take approximately 3 minutes to complete. Your assistance is greatly appreciated!

    If you have questions, please contact Melissa Seaver at 800-554-2544 or Melissa.Seaver@health.mo.gov.

  3. Procedures for Correcting MOWINS Data-Reminder: We need your help to ensure all participant records in MOWINS have a DCN number recorded in the participant folder. To help with this ongoing project, there is a new document on the MOWINS webpage with instructions for helping us correct data in MOWINS. If a participant does not have a DCN number, please assign one and enter that number in the PMI field. DO NOT enter zeros, the HHID, another person’s SWID/HHID or the word “None” in the PMI field. Please visit the MOWINS webpage at http://health.mo.gov/living/families/wic/mowins/index.php to view the document titled: Procedures for Correcting MOWINS Data (under “Miscellaneous” near the bottom of the page). Please review this report monthly to keep updated on any records that do not contain a DCN number.

    If you have any questions, please contact the WIC Help Desk at 800-554-2544 or WICHelpDesk@health.mo.gov.

  4. Over-the-Telephone Foreign Language Interpretation-New Statewide Contract: The State WIC office was notified that the newstatewide contractor for over-the-telephone foreign language interpretation will be AVAZA Language Services Corporation effective May 1, 2013. The Language Select contract expired April 30, 2013. If you have been using the statewide contract with Language Select please make the necessary arrangements (i.e. setting up an account number) to make the change in service to AVAZA Language Services Corporation if you wish to continue using the statewide contract. Please note that charges for language interpretation are allowable expenses under your Local WIC Provider contract. Here is the AVAZA contact information:

    AVAZA Language Services Corporation
    5209 Linbar Drive, Suite 603
    Nashville TN 37211
    Phone: 615-364-2600
    Fax: 615-810-8506
    Email: m.nguyen@avaza.co
    Contract #: C313089001 Vendor #: 2735139530 0

    If you have any questions, please contact Takako Tagami at Takako.Tagami@health.mo.gov.

Attachments:
Secrets of Baby Behavior Training Registration