August 15, 2011 WIC Update

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SUBJECT 1: Oral Assessment and Documentation
SUBJECT 2: Updated WIC Website - WIC Resources, Publications, & Forms
SUBJECT 3: Customer Service Note for WIC from Learning Dynamics

  1. Oral Assessment and Documentation:  Findings related to Oral Assessment rank 4th on the list of nutrition findings most often assigned during a monitoring visit.  Comments submitted on the March 2011 oral assessment survey (see attached) indicate that clarification is needed.  Additionally, half of Missouri LWPs felt training is not needed.  The attached guidance is provided at this time to clarify oral assessment and documentation requirements.  Further information will be provided during the documentation training that nutrition coordinators will attend this fall.  Contact your assigned technical assistance nutritionist with questions.  (TWO ATTACHMENTS)

  2. Updated WIC Website - WIC Resources, Publications, & Forms:  The following websites are being updated:


    Through the links above, many resource items in different languages are available.  If you have any questions and/or suggestions, please feel free to contact Takako Tagami at Takako.Tagami@health.mo.gov.

  3. Customer Service Note for WIC from Learning Dynamics:  Attached is the latest issue of “Customer Service Notes for WIC” from Learning Dynamics.  This issue discusses the important role appropriate and positive language plays in providing stellar customer service. (ONE ATTACHMENT)

Attachments:
Guidance to Conducting an Oral Assessment
Oral Assessment Survey Results
Learning Dynamics WIC Tips for August 2011