April 11, 2011 WIC Update
SUBJECT 1: Medela Safety Notification
SUBJECT 2: WIC Help Desk Coverage – April 20
SUBJECT 3: REMINDER: WIC Help Desk Meeting – April 22
SUBJECT 4: REMINDER: Crystal Reports Survey
SUBJECT 5: Breast Pump Order
SUBJECT 6: Food Instruments - Void - Redeemed
SUBJECT 7: Fact Sheet: Obesity Among Low-Income Preschool Children
Medela Safety Notification: Medela, Inc. has initiated a safety notification on the power adaptor used with the single-user personal double electric breast pumps that we provide in WIC. When not handled properly, a small percentage of these power adaptors can develop damage in the form of twists, kinks, bends, bulges, or exposed wires in the cord. Medela has had reports of power adaptors being used after the cord has been damaged.
The power adaptor is UL-approved for use with the breast pump and is safe for use if not damaged. There have been no reported injuries related to the power adaptor. Should a power adaptor (or power adaptor cord) show signs of damage, the participant should discontinue use and contact Medela Customer Service for a replacement. If you have additional questions, please contact Medela Customer Service at 888-633-3528 or by email at email@example.com.
WIC Help Desk Coverage-April 20: There will be no WIC Help Desk Coverage on Wednesday, April 20, 2011, from 8:00 a.m. until 10:00 a.m. We are having a meeting that requires all help desk staff to attend. Although staff will not be available during these hours, feel free to leave a message and all calls will be returned as soon as possible. If you have questions, please contact Melissa Seaver at 800-554-2544 or Melissa.Seaver@health.mo.gov.
REMINDER: WIC Help Desk Meeting-April 22: This is a reminder that there will be no WIC Help Desk coverage on Friday, April 22, 2011, from 8:15 am to 10:15 am. Although staff will not be available during these hours, feel free to leave a message and all calls will be returned as soon as possible. The purpose of the help desk meetings is to review processes and procedures in order to provide the highest quality customer service to local agencies and WIC participants. If you have questions, please contact the Melissa Seaver at 800-554-2544 or Melissa.Seaver@health.mo.gov.
REMINDER: Crystal Reports Survey: The state office is gathering information about problems staff may have encountered when attempting to access Crystal Reports. We are requesting LWP assistance in completing the nine question survey. When answering this survey please be as specific as possible with your responses. The survey will be closed at the end of the business day on April 15, 2011. If there are any questions about completing the survey, please contact Michelle Nienhuis by phone at 800-392-8209 or by e-mail at Michelle.Nienhuis@health.mo.gov. Thank you for your assistance.
Breast Pump Order: Medela will begin shipping the requested breast pumps the week of May 2nd, 2011. Please remember that the following procedure must be followed in order to verify receipt of shipment for payment and to send the required WIC tags.
- Immediately upon receipt of shipment, please locate the packing slip and verify that your agency received the products and quantities stated.
- Sign the packing slip to verify the order is correct.
- Fax the signed packing slip to Laura Weiler at the state WIC office at 573-526-1470. WIC tags will be mailed upon receipt of your packing slip.
- If your agency did not receive what was stated on the packing slip, please contact the state WIC office immediately.
If you have any questions, please contact Kathy Mertzlufft at Kathy.Mertzlufft@health.mo.gov or by telephone at 573-526-4792.
Food Instruments - Void – Redeemed: Missouri WIC received a finding from the State Auditor for WIC checks that are voided in MOWINS and later redeemed. Why are checks voided and later cashed? These reports will assist us in identifying the reasons for voided checks being cashed and preventing future occurrences.
Food Instruments (FI) that have been keyed as void in MOWINS should never be given to the participant.
New reports have been written and posted to Crystal Reports to assist agencies in identifying FI’s that have been keyed as void and later redeemed (refer to “Changes to Crystal” below). LWP’s must research each FI on the new report and document as much detailed information as possible about why the FI was keyed as void and why it was given to the participant. Documentation must be done in two ways: (1) As a general note in each participant folder in MOWINS. (2) Submit documentation to your Technical Assistance (TA) staff. In the documentation to your TA staff, you must also state how your agency will assure that this does not happen in the future. Refer to the WIC Operations Manual (WOM) Administration Volume: Food Instrument Accountability section.
Changes to Crystal:
- A new folder has been created under WIC Reports – Local Agency. The folder is called Food Instrument (FI) Reconciliation.
- Under the new folder mentioned in 1 above, are two new folders:
- Void/Lost/Stolen FI’s – Redeemed. This folder contains a new report that shows all FI’s for the last three full months that were keyed as void, lost, or stolen and later redeemed. There is a version that can be viewed in Crystal format and there is a version that can be exported to Excel.
- Void/Lost/Stolen FI’s – Redeemed and Not Redeemed. This folder contains four reports that were previously posted under the Clinic Management folder. The reports in this folder show all FI’s for the last three full months that were keyed as void, lost, or stolen – and shows if they were redeemed or not.
Instructions on using Crystal Reports can be found on the WICLWP website. These instructions also explain how to export to Excel.
If you have trouble running any report in Crystal, please contact the WIC Help Desk at 800-554-2544.
For assistance in using and interpreting the reports on Crystal, please contact your TA team.
Fact Sheet: Obesity Among Low-Income Preschool Children: The State WIC office received correspondence from the Division of Nutrition, Physical Activity and Obesity National Center for Chronic Disease Prevention and Health Promotion, with a fact sheet about obesity among low income preschool children. We know you all work with combating obesity and thought you might find this fact sheet of interest. If you have any questions, please contact your District Nutritionist. (TWO ATTACHMENTS)