May 19, 2008 WIC Update

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SUBJECT 1: WIC Computer Equipment Procedures/ Extra Ink Cartridges
SUBJECT 2: Voter Registration Cards
SUBJECT 3: Important Reminder on Raw Milk

  1. WIC Computer Equipment Procedures/ Extra Ink Cartridges:  Here is a reminder on procedures for LWPs to follow when they have problems with computer equipment that has WIC tags, including computers, monitors and printers.  When WIC computer equipment needs to be repaired, contact the Information Technology Services Division  (ITSD) Help Desk at 1-800-347-0887 or  Do not contact the company that made the item. ITSD will do this if necessary.  If the item cannot be repaired, ITSD will contact Mark Davis at the State WIC office and he will decide if a replacement will be sent.

    The State WIC office will purchase and send computers, monitors and printers to LWPs as they need to be replaced or when the agency makes a request for a new item and the request is approved.  The LWP is responsible for purchasing ink cartridges and maintenance kits for printers.  These items can be put on the WIC-24.

    The State WIC Office will begin keeping a listing of ink cartridges that LWPs have that they cannot use, very similar to the system used for extra infant formula.  LWPs may have unneeded ink cartridges because many LWPs have Xerox color laser printers that were sent by the State WIC Office. Depending on when the printer was sent, you could have one of three models: 8400, 8500 and 8560.  If you currently have a Xerox 8400 or 8500 printer and it needs to be replaced, the only model currently available is the 8560.  None of the ink cartridges for these printers is interchangeable.
    If you have ink cartridges from one of these printers that you cannot use, notify Mark Davis.  Include your name, agency name, agency number, the type of printer (e.g. Xerox 8400), color of ink cartridge and number of cartridges of each color.  He will keep a listing of unneeded ink that another agency may want.  The list will be posted in the WIC Updates every month.  LWPs can then contact others and make arrangements to have extra ink cartridges sent to them.  Attached are instructions on how to send and receive ink cartridges.  The process is the same as it is for extra infant formula.

    If you have questions, contact Mark Davis at or (573) 526-5323 or (800) 392-8209.

  2. Voter Registration Cards:  Please take a few minutes to check and ensure you are using the most recent Missouri voter registration application (card).  The date on the card can be any of the following: MO 231-0167 (01-06); MO 231-1067 (01-07); MO 231-1067 (04-07) or MO 231-1067 (REVISED 04-07).  If you have any cards with numbers other than these, please destroy them and order new voter registration cards from the warehouse.  The card has changed from earlier versions due the changes in federal and state law.  If you have any questions, please contact your TA team.

  3. Important Reminder on Raw Milk:  The Missouri Department of Health and Senior Services is currently working with a local public health agency in Southwest Missouri on a Hemolytic Uremic Syndrome (HUS) case in an infant.  HUS is a severe, life-threatening complication that occurs in about 10% of those infected with E. coli O157:H7 or other Shiga toxin-producing E. coli. It is known that the infant consumed raw goats milk before it became ill.  The infant's illness is severe and the outcome of this child is uncertain.

    We want to remind all local WIC nutritionists and CPAs to pay close attention to parent responses on the nutrition assessment form about use of raw milk.  Some parents have the mistaken view that raw milk is nutritionally better for their child.  Please ask follow-up questions to be sure that infants and children are not being fed any raw milk/milk products (cow or goat or other).  FDA has a fact sheet on raw milk that can be found at  If you have any additional questions, please contact your district nutritionist.

UPS Electronic Shipment Instructions- ink exchange
UPS Hard Copy Form Shipping Instructions- ink exchange