Missouri WIC Information Network System (MOWINS)
Helpful Phone Numbers and Email Addresses
- WIC Help Desk phone number - (800) 554-2544
MOWINS issues including password reset
- WIC Help Desk fax number - (573) 526-1470
for faxing WIC-38 forms
- WIC Help Desk email - WICHelpDesk@health.mo.gov
- ITSD Help Desk phone number - (800) 347-0887
Computer issues, network issues, 3270 or Mainframe password reset
- ShowMeVax Help Desk - (877) 813-0933
ShowMeVax password reset and access
- Overseas VOCs - (877) 267-3728
- WIC State Agency or ITO Contact - http://www.fns.usda.gov/wic/Contacts/tollfreenumbers.htm
- Missouri WIC Agency Locations - http://health.mo.gov/living/families/wic/locations.php
Customer Service Survey
Help us improve our services. Click here to complete the customer service survey regarding your experience contacting the WIC Help Desk. Thank you.
Check out our WIC Training Portal. This is a one-stop-shop for all your training needs. The MOWINS trainings are listed under the LWP Staff, then click New Employee Trainings, then click the e-Learning Trainings and the MOWINS Sessions are listed there. These Sessions are required for new employees but the MOWINS Security Trainings are required annually by all staff. There is also training on completing the Mid-Certification located here.
MOWINS Hot Topics
Help Desk Staff Meetings
There will be no Help Desk Coverage during these meetings. See WIC Updates for more details.
- None scheduled at this time.
No maintenance scheduled at this time.
Release Information, Tips/Tricks and Defects
Release 2.26 Revision 14 Risk Factor Changes (Implementation October 2, 2016)
Reports and Enhancements
To expand listings, click the + sign
Procedures for Correcting MOWINS Data
Procedures for Correcting MOWINS Data: MisMatched Data
Do NOT enter zeros in the PMI field. If participant does not have a DCN number, please assign one.
Calculating Adjusted Age in MOWINS
How to Handle Deceased Participants Updated
How to Handle Duplicate Participants Updated
How to Create a Print Screen
How to Change Mom from BF to NBF
How to Unlock a Locked Household
How to do a Reset and Update
How to issue additional CONTRACT formula to infants (6-11 Months) who cannot consume WIC Food Updated 1/6/2016
How to issue additional EXEMPT formula to infants (6-11 Months) who cannot consume WIC Food Updated 1/6/2016
Signature Pad Troubleshooting Revised
How to Recalibrate a Signature Pad
How to change contrast on Signature Pad
Check and Cartridge Re-Order Form
Order Photoconductor Kits for WIC Printers:
Contact Peggy Maupin at 573-522-9147 or 800-392-8209.
ST9512 WIC Printer User Guide
ST9530 WIC Printer User Guide
ST9612 WIC Printer User Guide
ST9712 WIC Printer User Guide
ST9720 WIC Printer User Guide