Missouri WIC Information Network System (MOWINS)

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• Breastfeeding & Nutrition
• Resources & Publications
• Forms
• Data & Statistical Reports
• Training
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Helpful Phone Numbers and Email Addresses

• WIC Help Desk phone number - (800) 554-2544
  MOWINS issues including password reset
• WIC Help Desk email - WICHelpDesk@health.mo.gov
• ITSD Help Desk phone number - (800) 347-0887
  Computer issues, network issues, 3270 or Mainframe password reset
• ShowMeVax Help Desk - (877) 813-0933
  ShowMeVax password reset and access
• Overseas VOCs - (877) 267-3728
• WIC State Agency or ITO Contact - http://www.fns.usda.gov/wic/Contacts/tollfreenumbers.htm

Customer Service Survey

Help us improve our services. Click here to complete the customer service survey regarding your experience contacting the WIC Help Desk. Thank you.

MOWINS Trainings

These trainings consist of several Sessions and Modules and are required for all new trainees or use as a “refresher” training for current staff or staff returning from a break in service over one year. Session 1 is required prior to requesting access to the MOWINS system.

Access and Security

• MOWINS Security Training - Required annually by all staff
• ASAP Webpage - online Access Request Form
• ASAP Instructions for MOWINS
  Includes Roles and Descriptions

Help Desk Meetings

There will be no Help Desk Coverage during these meetings. See WIC Updates for more details.

• June 21, 2013, 8 am - 10:30 am
• July 19, 2013, 8 am - 10:30 am
• August 23, 2013 8 am - 10:30 am

Maintenance

There is no maintenance scheduled for MOWINS at this time.

Release Information, Tips/Tricks and Defects

• Next Release is scheduled for Monday, July 22, 2013. In lieu of a release webinar, there will be regional conference calls. For more information, please see the March 25, 2013, WIC Updates. Register your agency by completing this Registration Form.
• Release 2.16 went into effect on Monday, November 19, 2012.
  • Uploading the New Release (6 slides/3 minutes)
  • Release 2.16 Webinar (24 slides/18 minutes)
  • Release 2.16 Version Screenshot
• MOWINS Tips, Tricks and Defects
  • Release 2.16 Defect Document Updated 12/28/12
  • MOWINS Tips and Tricks Presentation from WIC Conference

Reports and Enhancements

• Missouri WIC Data Reports (Crystal Reports)
• Reports Request Form
• Enhancement Request Form

Useful Links

Manuals/Guides

• WIC Operations Manual (WOM)
• Mom and Baby Dyad/Food and Formula Reference Guide (FFRG)

• Risk Factor Detail Guide (Revised 10-01-12)
  Risk Factor Definitions Table - Children
  Risk Factor Definitions Table - Infants
  Risk Factor Definitions Table - Prenatals
  Risk Factor Definitions Table - Breastfeeding
  Risk Factor Definitions Table - Postpartum

Equipment

• Check and Cartridge Re-Order Form
• Order Photoconductors for WIC printers (Scroll down to #5)
• WIC Printer Troubleshooting Manual (ST9512)
• Signature Pad Troubleshooting Revised
• How to Recalibrate a Signature Pad
• How to change contrast on Signature Pad

Forms

• WIC-27
• WIC-38 Updated

Miscellaneous

• Procedures for Correcting MOWINS Data Updated
  Do NOT enter zeros in the PMI field. If participant does not have a DCN number, please assign one.
• Calculating Adjusted Age in MOWINS
• How to Handle Duplicate Participants
• How to Create a Print Screen
• Agency Number Reference Sheet
• Technical Assistance (TA) Staff Map