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Safety / Emergency Preparedness

Emergency Protocol

The Emergency Protocol was developed in 2007 for communication between long-term care homes and the Section for Long-Term Care Regulation (SLCR), in the event a disaster occurs that results in a loss of a necessary service.  (Electricity, water, gas, telephone, etc.)  This protocol was established to streamline communication so that homes can focus on what is most important – the safety and well-being of the residents.

This protocol provides the cellular telephone number corresponding to the region in which your home is located if you experience a loss in a necessary service that has the potential to affect resident safety or well-being.  You are encouraged to contact the regional office main office telephone number during normal business hours as survey staff carry the cell phone and may be conducting a survey or inspection during working hours and may not answer immediately.  Please remember, this protocol is NOT to be used to self-report incidents normally reported to the Elderly Abuse & Neglect Hotline (1-800-392-0210).


Main Office

Emergency Only Cell Number

#1 Springfield

(417) 895-6435

(417) 425-8780

#2 Poplar Bluff

(573) 840-9580

(573) 778-6495

#3 Kansas City

(816) 889-2818

(816) 719-0089

#4 Cameron

(816) 632-6541

(816) 632-9371

#5 Macon

(660) 385-5763

(660) 651-1468

#6 Jefferson City

(573) 751-2270

(573) 619-3338

#7 St Louis

(314) 340-7360

(314) 623-2852

Missouri regional map: – click on Long Term Care Regions

Disaster and emergency planning resources:

If you have any questions about the Emergency Protocol for Long-Term Care Homes, please contact the Section for Long-Term Care Regulation at 573-526-8524.

Weather Information

Missouri Department of Health and Senior Services – Weather Emergencies

Mo DOT Road Conditions

Missouri Storm Aware

National Weather Service


Health Alerts, Advisories and Updates

Q Fever Cases in Missouri (Advisory 3.27.14)

Health Alerts, Advisories, and Updates are available on the Department of Health and Senior Services website.  For the most current information, please visit:


Consumer Product Recalls

Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard

Air Movers Recalled by Packaging Tape Inc. Due to Fire Hazard

Canon Recalls to Repair PowerShot SX50 HS Digital Cameras Due to Risk of Allergic Reaction

Dyson Recalls Bladeless Portable Electric Heaters Due to Fire Hazard

Hitachi Koki Recalls Grass Trimmers Due to Fire and Burn Hazards

Lenovo Recalls Battery Packs for ThinkPad Notebook Computers Due to Fire Hazard

SATCO Products Recalls KolourOne LED Light Bulbs Due to Risk of Injury

Schneider Electric Recalls Square D – Brand F and K Frame Circuit Breakers Due to Fire Hazard

Twin-Star Recalls Duraflame Electric Space Heaters Due to Fire and Burn Hazards


For the most current information, please visit the Consumer Product Safety Commission (CPSC).


Food and Drug Recalls

Frontier Natural Products Co-op Initiates Voluntary Class 1 Recall Due to Possible Health Risk from Organic Black Peppercorns

Natural Grocers by Vitamin Cottage Issues Recall on Organic Black Peppercorns Due to Possible Health Risk


For the most current information, please refer to the following resources:

Department of Agriculture (USDA) Food Safety & Inspection Service

Food and Drug Administration (FDA)

Missouri Department of Health and Senior Services – Food & Drug Recalls Webpage