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Category Archives: Nursing Home Administrators

Nursing Home Quality Improvement Open Forum

August 26, 2015:  Nursing Home Open Forum (12:00 Noon-1:00 p.m. CT)

Participate in this monthly call to discuss and share strategies toward nursing home quality improvement.  Key points and tools from the August webinar, “Improving Immunizations in Nursing Homes,” will be highlighted at the beginning of the call.

For more information, please visit the TMF website here and sign in.

Person-Centered Care Tips

Selfie Tip #9:  The Power of Meaningful Activities

We all need to have a purpose: to be needed, to make a difference, to be a part of something.  It is no different for those living in long-term care.  Helping residents find meaning and purpose in their daily life is not just the Activity Director’s job.  Find out what makes an activity meaningful, according to what each resident values.

Please see the flyer here for more information.

The Conversation Project Event

September 29, 2015:  How to Express Wishes about Health Care Preferences
Location:  Ethical Society of St. Louis, St. Louis, MO

Many people experience uncertainty when faced with having to make medical decisions for a loved one.  The Conversation Project is a national initiative created to encourage and assist people to talk with their families and their health providers about their wishes for care if they become seriously ill.  The aim of the program is to change the culture from silence about death to one in which end of life care is openly discussed.

Please see the flyer here for more details including time, specific location, and all sponsors.

Most Frequently Cited Deficiencies Report – 2nd Quarter 2015

Please view the quarterly report from the Section for Long-Term Care Regulation here.

New QIPMO Newsletter – July 2015

The Quality Improvement Program for Missouri (QIPMO) has published MDS Tips and Clinical Pearls – Volume 2, Issue 4.  Topics in this issue include ICD-10 is Coming!; Tips for Successful Transitions; and The Beauty of Networking.  Please visit QIPMO’s website here for this and other previous newsletters.

2015 Annual Long-Term Care Provider Meetings – Save the Date

Sponsored by the Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation

Coming to the following locations:
October 2, 2015:  Region 5 – Macon, MO
October 23, 2015:  Region 1 – Springfield, MO
October 28, 2015:  Region 4 – St. Joseph, MO
October 29, 2015:  Region 3 – Kansas City, MO
November 3, 2015:  Region 2 – Cape Girardeau, MO
November 4, 2015:  Region 7 – St. Louis, MO
November 16, 2015:  Region 6 – Jefferson City, MO

Registration is not required.  Please see the flyer here for more details.

KEPRO’s Phone Numbers

As of August 1, 2015, phone numbers for previous state QIOs will no longer be forwarding to KEPRO’s phone lines as has occurred over the last year.  Please make sure that all of your beneficiary notices have been updated with KEPRO’s appropriate area phone number.  Should the notice not contain the correct number and the call is late, the skilled services notice (Notice of Medicare Non-coverage) will be deemed invalid.  The phone numbers for each area are also listed on the website at www.keproqio.com.

Missouri is part of Area 4.  If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline at 855-408-8557.  TTY for all areas: 855-843-4776.

The beneficiary may also download a quality of care complaint form, English or Spanish, to complete and fax or mail to:

Beneficiary Helpline Fax: 844-834-7130

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
Attention: Beneficiary Complaints

Complaints may also be emailed to beneficiary.complaints@hcqis.org.